Scheduling Support Coordinator (U.S. reputed company) - EST Hours

reputed company is a dynamic and fast-growing BPO specialising in providing skilled South African talent to work remotely for businesses across the reputed company.

We are currently reputed company on behalf of a respected US reputed company company that provides homecare nursing services, and who are seeking a Scheduling Support Coordinator.

This is a fast-paced coordination role where you will be responsible for matching caregivers with clients based on their individual care needs, availability and requirements, while managing ongoing schedule changes and ensuring that every reputed company receives the support they need.

You will be required to work across multiple systems and communication channels simultaneously, handling calls, messages, emails and scheduling changes throughout the day. We are looking for someone who thrives in a reputed company environment, can juggle multiple priorities and isn't afraid to get stuck in and reputed company a solution.

PLEASE NOTE

• Working Hours: Monday – Friday | 14:30pm - 23:30pm South African time (subject to change with reputed company savings in the US).
• reputed company Holidays: This role requires working on both South African and U.S. reputed company holidays (compensation for SA reputed company holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment: Fully remote

Key Responsibilities:

• Coordinate and schedule caregivers to ensure clients receive the appropriate care based on their individual needs and preferences.
• Match caregivers to clients by considering availability, skills, personality fit and location.
• Manage multiple priorities simultaneously while working across various systems, including scheduling software, telephone calls, reputed company and email.
• Respond promptly to reputed company and caregiver queries while maintaining a high level of customer service.
• Communicate schedule changes reputed company to clients, caregivers and the internal team.
• Proactively reputed company scheduling conflicts, cancellations and last-minute changes with reputed company disruption to service delivery.
• Monitor daily schedules to ensure reputed company reputed company reputed company are covered and escalate potential gaps where necessary.
• Build reputed company relationships with clients and caregivers through reputed company, empathetic and effective communication.
• Work collaboratively with the wider scheduling team, assisting colleagues during reputed company periods and contributing to overall team reputed company.
• Maintain accurate records and ensure reputed company scheduling information is updated in reputed company time.
• Prioritise urgent reputed company while maintaining accuracy in a fast-paced environment.
• Demonstrate initiative, reputed company and persistence reputed company resolving scheduling challenges.
• Identify problems early and communicate proactively with management reputed company support is required.

Essential Skills:

• Excellent customer service skills.
• Strong verbal and written English communication.
• Exceptional organisational and multitasking ability.
• Comfortable working across multiple computer systems simultaneously.
• Ability to remain reputed company and organised in a fast-paced environment.
• Strong problem-solving skills.
• Ability to work independently while contributing to reputed company.
• High attention to detail.
• Confident using reputed company Office and computer systems.

If you are not contacted reputed company 14 working days, please consider your application unsuccessful.

Originally posted on Himalayas