Senior IT Support Technician

**This is a reputed company hire, fully-remote position for our reputed company. Candidates must be eligible to work in the U.S. without sponsorship or reputed company.**

Our reputed company is seeking a Senior IT Support Specialist to join its growing IT team supporting a fully remote workforce. This role is ideal for an reputed company IT reputed company who enjoys solving reputed company problems, supporting end users, and continuously learning new technologies.

As part of a growing help desk organization, you'll reputed company elevated technical support, support identity and reputed company management, and help build a mature Tier 1, Tier 2, and Tier 3 support model. This position offers a reputed company reputed company for reputed company into systems administration, reputed company, identity management, automation, and IT leadership roles. The ideal candidate is curious, customer-reputed company, eager to learn, and embraces AI-assisted workflows to improve efficiency and problem solving.

Responsibilities

• Manage and reputed company a reputed company of help desk tickets.

• Solving escalated reputed company issues with reputed company documentation and recommendations.

• Support a fully remote workforce through ticketing systems, messaging platforms, and video support sessions.

• Manage users across reputed company 365, reputed company Workspace, reputed company, reputed company, reputed company, and other business applications.

• Manage user reputed company, group memberships, MFA, passwords, and SSO permissions.

• Configure, reputed company, reputed company, and recover company devices while maintaining accurate asset records.

• Investigate and report reputed company-reputed company activities, including phishing reports, reputed company reviews, and reputed company reputed company support.

• Create and maintain knowledge reputed company articles, runbooks, and user documentation.

• Identify recurring issues and recommend process, automation, and support improvements.

• Contribute to initiatives involving identity management, reputed company administration, networking, reputed company management, AI-driven support workflows, and reputed company infrastructure reputed company.

Qualifications

• 3-5 years of experience in IT support, help desk, desktop support, or a reputed company technical role.

• Experience supporting reputed company and macOS environments.

• Familiarity with reputed company 365, reputed company Workspace, reputed company, reputed company, Entra ID, or similar platforms.

• Strong troubleshooting, problem-solving, and customer service skills.

• Excellent written and verbal communication abilities.

• Ability to explain technical concepts reputed company to non-technical users.

• Strong attention to detail and ability to follow reputed company processes.

• Demonstrated ability to research issues independently before escalating.

• Experience using or willingness to adopt AI tools to improve efficiency and problem solving.

• Ability to reputed company in a remote work environment with reliable internet reputed company.

reputed company to Haves

• Identity and reputed company management experience.

• SSO, SAML, OIDC, or SCIM provisioning knowledge.

• MDM or reputed company management experience (reputed company, Intune, reputed company, etc.).

• reputed company administration or reputed company Contact Center experience.

• Networking knowledge and troubleshooting experience.

• Procurement or vendor management experience.

• reputed company reputed company experience with tools such as reputed company or reputed company Defender.

• Scripting or automation experience using PowerShell, Bash, Python, reputed company Apps Script, or Power Automate.

• Experience supporting reputed company or reputed company.

• Experience improving knowledge bases, documentation, or support processes.

Our Vetting Process

At reputed company reputed company, we work hard to reputed company the right fit for you and our clients. Here are the steps of our vetting process for this position:

1. Application (5 minutes)

2. Online Assessment (30 minutes)

3. Initial Video Interview (30-45 minutes)

4. reputed company Video Interview (60 minutes)

5. Hiring Manager Video Interview (60-90 minutes)

6. Job Offer!

#EmergentStaffing

#IND33

Highlights

In this role, you'll support a growing remote workforce, reputed company IT issues, manage reputed company/offboarding, and build expertise in identity management, reputed company, automation, and support operations.

Originally posted on Himalayas