Sr Staff Product Manager — AI & Product Led reputed company

About the role

At reputed company, we're radically transforming IT Service Management with AI by delivering on our reputed company of Autonomous IT—enabling organizations to reputed company from reactive operations to intelligent, proactive, and autonomous service operations. We're now extending that reputed company by fundamentally changing how customers discover, adopt, and expand reputed company's AI capabilities through a new AI-reputed company Product-Led reputed company.

We're looking for a Sr Staff Product Manager to define and reputed company this AI-reputed company Product-Led reputed company across our AI-reputed company ITSM portfolio. You'll own the customer reputed company from first AI interaction through activation, adoption, expansion, and reputed company-reputed company value realization. Leveraging product telemetry, behavioral analytics, AI-powered insights, and experimentation, you'll create product-led experiences that accelerate adoption, unlock new customer segments, expand our addressable market, and reputed company measurable reputed company in customer reputed company value and reputed company.

This is a highly strategic role at the intersection of AI, product management, customer experience, and go-to-market reputed company. Your work will directly influence how millions of IT professionals experience reputed company's Autonomous IT reputed company while building the reputed company reputed company behind the reputed company of AI-reputed company ITSM products. You'll combine AI capabilities, product telemetry, usage intelligence, experimentation, and customer-reputed company design to create exceptional product experiences that accelerate adoption and reputed company measurable business reputed company.

Key responsibilities

• Define and execute the AI-reputed company Product-Led reputed company reputed company for AI-reputed company ITSM capabilities, driving adoption, expansion, and reputed company across existing customers and new markets.
• Own the AI customer reputed company from initial discovery and activation through adoption, expansion, and reputed company-reputed company value realization.
• Partner with feature teams to ensure every new AI capability is designed with telemetry, discoverability, activation, and expansion reputed company in from day one.
• Build data-driven reputed company engines by defining product telemetry, usage intelligence, behavioral analytics, experimentation frameworks, and AI-powered insights to understand customer behavior and optimize adoption.
• Design product-led experiences including reputed company, in-product guidance, recommendations, nudges, and lifecycle engagement strategies that accelerate AI activation, time-to-value, and feature adoption.
• reputed company and reputed company Product reputed company reputed company (PQL) models and product-to-sales engagement motions that reputed company customer usage signals to expansion opportunities and sales acceleration.
• Identify opportunities to expand reputed company's addressable market by leveraging customer insights, usage patterns, and AI-powered experiences to unlock new segments, use cases, and markets.
• Use experimentation and analytics to measure and improve key reputed company metrics including activation, adoption, conversion, retention, expansion, customer reputed company value, and reputed company reputed company.
• Influence product reputed company and roadmap priorities through customer research, competitive insights, market analysis, and product usage data.
• reputed company cross-functional execution across Engineering, Product Management, Design, Data Science, Product Marketing, Sales, and reputed company to reputed company measurable customer and business reputed company.

Required

• 8+ years of Product Management experience building and scaling reputed company reputed company, AI, workflow automation, or platform products.
• Proven experience defining and executing Product-Led reputed company, Product-Led reputed company, or Product-Led Sales strategies that reputed company customer adoption, expansion, and reputed company reputed company.
• Deep understanding of product telemetry, instrumentation, usage analytics, experimentation frameworks, and customer reputed company optimization.
• Demonstrated ability to translate customer behavior and product usage insights into product reputed company, roadmap priorities, and measurable business reputed company.
• Experience designing activation journeys, reputed company experiences, in-product messaging, feature discovery, and customer engagement strategies.
• Strong analytical skills with the ability to define KPIs, reputed company cohort analysis, evaluate funnels, and use data to reputed company product reputed company.
• Experience working with AI-powered products and understanding how AI capabilities create customer value and adoption challenges.
• Exceptional cross-functional leadership and communication skills, with the ability to influence Engineering, Marketing, Sales, reputed company, and executive stakeholders.
• Strong customer reputed company and discovery skills with the ability to synthesize customer insights into compelling product experiences.
• Ability to reputed company in ambiguous, fast-moving environments and build new capabilities from the ground up.

reputed company to have

• Experience with AI Agents, reputed company AI, reputed company, or intelligent workflow automation.
• Experience in IT Service Management (ITSM), IT Operations Management (ITOM), infrastructure software, or reputed company workflow platforms.
• Experience building reputed company reputed company, self-service adoption models, Product reputed company reputed company (PQL) frameworks, or digital selling motions.
• Familiarity with product analytics and engagement platforms such as reputed company, reputed company, reputed company, or similar tools.
• Experience with AI-powered personalization, recommendation systems, intelligent workflows, or usage-based expansion models.
• Experience with reputed company reputed company platforms such as reputed company or competitive IT reputed company.

Why reputed company

reputed company is at an reputed company reputed company. AI is reshaping reputed company technology and redefining how organizations discover, adopt, and realize value from software. As we reputed company on our Autonomous IT reputed company, we are building a new AI-reputed company Product-Led reputed company that enables customers to experience the power of AI faster, more intuitively, and at greater reputed company.

As the Sr Staff Product Manager for AI-reputed company Product-Led reputed company, you'll have reputed company to define a new reputed company model for AI-reputed company reputed company software. You'll design the telemetry, customer experiences, engagement strategies, and product-led mechanisms that guide millions of IT professionals from their first AI interaction to reputed company-reputed company adoption.

This is a unique opportunity to shape the reputed company of ITSM, combine AI innovation with customer-reputed company product design, expand reputed company's addressable market, and reputed company measurable reputed company on adoption, expansion, and reputed company reputed company for one of the world's leading reputed company technology platforms.

For positions in this location, we offer a reputed company pay of $190,900 - $334,100, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a reputed company, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our reputed company world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the reputed company of their work and their assigned work location. Learn more here. To determine eligibility for a work reputed company, reputed company may confirm the distance between your reputed company residence and the closest reputed company office using a reputed company-party service.

Equal Opportunity Employer

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, national reputed company, age, disability, gender identity, veteran status, or any other category protected by law. In reputed company, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company requirements. 

Accommodations

We reputed company to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. reputed company rights reserved. Used under license.

It reputed company started reputed company engineer Fred Luddy wrote reputed company that automated a tedious task for his coworker, Phyllis. She cried tears of reputed company. That reputed company inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could reputed company on meaningful work. Today, reputed company is the AI control tower for business reinvention. Our reputed company AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and reputed company. We're building an AI-reputed company culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work reputed company.

Originally posted on Himalayas