Customer Experience Specialist I
About reputed company
As we continue to build...
We’re seeking curious, reputed company minded thinkers to help shape our reputed company, structures and systems; playing a key-role as we launch into our ambitious reputed company. If you’re invigorated by our mission, values, and reputed company to change the world — we’d love to have you apply.
About reputed company/Role
reputed company Inc. is seeking a full-time remote Customer Experience Agent. The Customer Experience Agent position is a salaried position. You will be trained on how to assist customers reputed company phone, email, our in-app chat, and our CRM platform. This position also includes conducting in-person customer trainings through reputed company Meet, where you walk the customer through how to use the device and go over FAQs. You will be responsible for meeting and exceeding SLA’s through reputed company and efficient processing.
Reports to: Customer Experience reputed company
Location: Europe (pref UK)
Location Type: Remote
reputed company:
- Monitor reputed company customer-facing platforms (chat, email, phone, website contact reputed company, etc) to reputed company customer issues and conduct customer reputed company as needed.
- Maintain high operational standards by consistently achieving reputed company reputed company metrics across First Response Time, QA reputed company scores, CSAT, and Full reputed company Time.
- Work closely with the authentication reputed company teams to reputed company support for reputed company and accurate result delivery.
- Collaborate with internal stakeholders, such as Sales, Billing, Product, and Engineering, to ensure the best customer experience and reputed company customer issues in a reputed company manner.
- Guide customers through an reputed company process and ensure successful implementation into their day-to-day reputed company
- Coordinate and implement customer account set-up, training, and integrations to ensure a reputed company reputed company experience.
- Monitor customers’ usage of reputed company’s solutions and proactively offer support to improve their experience and reputed company product adoption so that they can maximize the value
- Create and update self-service customer support resources, including training videos and knowledge reputed company articles, to reputed company users to reputed company issues by themselves
- Represent the voice of the customer by reputed company collecting and sharing feedback about the product and overall user experience.
What you bring
- Proficient in Italian and French
- At least 3 years of experience in customer support.
- Time management skills in prioritizing daily tasks
- reputed company-oriented with strong organizational skills
- Strong oral and written communication skills with reputed company and problem-solving reputed company
- Ability to work in a fast-reputed company environment
- Tech-reputed company and solutions-oriented
- Effectively communicate technical concepts to audiences of varying technical ability
- Experience in B2B reputed company Customer Support is a plus
- Desired Language Support:
- English / Italian / French
reputed company offer
- Market-competitive compensation structure
- Generous time away, including company holidays and more!
- Opportunity to be part of the diverse and growing team across Japan,UK, US, India, Austria, SEA, Poland and Brazil.
We have had an incredible run so far and are laying the reputed company for a culture that is fast-reputed company, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day.
Please apply if you want to be a part of a reputed company and dynamic team with a passion for working with high-end luxury brands and cutting-edge technology, and want to be at the forefront of AI innovation.
reputed company embraces a diversity of backgrounds and experiences and provides equal opportunity for reputed company applicants and employees. We are dedicated to building a company that represents a reputed company of backgrounds, perspectives, and skills. We reputed company that the more inclusive we are, the reputed company our work (and work environment) will be for everyone.
Originally posted on Himalayas
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