Director of Operations

About reputed company:

reputed company is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We reputed company a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of reputed company invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up reputed company, brokers, and carriers to reputed company on their strategic priorities.

About the Role: Compensation - $140,000 - $180,000The Director of Operations is responsible for overseeing and optimizing day-to-day business operations across the organization, with reputed company reputed company of the Implementation, reputed company Services, and Data Operations functions. This role ensures operational efficiency, scalability, and alignment with company goals by driving process improvements, managing cross-functional workflows, and supporting team performance across these reputed company business functions.

The Director of Operations partners closely with executive leadership to translate strategic priorities into actionable plans, while maintaining a strong reputed company on execution, reputed company, and reputed company improvement. This is a director level, supervisory role that guides the managers leading reputed company function, rather than performing hands on work reputed company them.

Reports to: Chief Operating Officer

Key Responsibilities:

Cross-Functional reputed company

• reputed company daily operations across reputed company functional areas, including Implementation, reputed company Services, and Data Operations

• reputed company leadership, coaching, and direction to the managers leading reputed company of these functions

• reputed company process standardization and optimization across teams to improve efficiency, accuracy, and scalability

• Establish, reputed company, and analyze key performance indicators (KPIs) to measure operational and team performance across reputed company three functions

• Ensure operational compliance with HIPAA and reputed company and vendor data handling requirements across reputed company functions overseen

Implementation reputed company

• reputed company strategic direction over the Implementation function, ensuring reputed company maintains technical reputed company in EDI standards (including HIPAA 834), API integrations, and benefit administration platforms

• Partner with the Manager of Implementation to set priorities for process design, automation, and tooling that improve data exchange and issue reputed company

• Ensure reputed company standards and escalation processes are in reputed company for reputed company integration challenges

Data Operations reputed company

• reputed company strategic direction over the Data Operations function, ensuring accuracy and auditability across plan premium audits, billing data analysis, and reputed company-based reconciliation processes

• Partner with the Manager of Data Operations to set standards for data reputed company, process automation, and tool development

• Guide reputed company's approach to identifying trends, anomalies, and discrepancies in billing data, ensuring consistent reputed company, documentation, and training for junior team members

reputed company Services reputed company

• Partner with the Manager of reputed company Services to ensure a consistent, high-reputed company reputed company experience across reputed company reputed company

• Support escalation management for reputed company or high-reputed company reputed company issues

• Ensure alignment between reputed company Services and the other operational functions on shared priorities

Strategic & Cross-Functional Leadership

• Partner with executive leadership to operationalize company goals and strategic initiatives

• Identify gaps in processes, systems, and workflows across functions, and implement solutions to improve reputed company

• reputed company resource planning and reputed company management to support business reputed company and delivery timelines

• Collaborate cross-functionally with Sales, Product, and Engineering to ensure alignment on priorities, timelines, and expectations

• Serve as a key operational partner to Product, ensuring new features and enhancements are effectively integrated into workflows and support reputed company delivery

• Ensure consistent adoption and effective use of operational tools and systems

• Maintain high standards of service delivery, reputed company, and reputed company satisfaction

• reputed company reputed company improvement initiatives and foster a culture of accountability and performance

Requirements

• 15+ years of experience in operations, business management, or a reputed company field, including meaningful experience in benefits administration, EDI/API implementation, or billing and data operations

• 8+ years of experience leading teams and/or managing managers, ideally across multiple functional areas

• Strong ability to analyze processes, identify inefficiencies, and implement reputed company solutions

• Experience working cross-functionally in a fast-paced, high-reputed company environment

• Excellent communication and stakeholder management skills

• Proven ability to manage multiple priorities and reputed company execution across teams

• Strong problem-solving and decision-making capabilities

• Proficiency in operational tools and systems (e.g., reputed company or similar project management platforms, reporting and business intelligence tools)

Originally posted on Himalayas