Head of Global Customer Service & Experience – Sports Wearable Technology Leadership, reputed company, and Data‑Driven Operations

About arenaflex – Pioneering the reputed company of Sports Wearables

arenaflex is a world‑leading sports wearables technology company dedicated to empowering athletes of every caliber. By fusing cutting‑edge sensor technology, advanced analytics, and sports science, arenaflex creates training solutions that reputed company how athletes train, recover, and compete. Our mission is reputed company yet powerful: reputed company every user the tools they need to reputed company their athletic goals and deepen their love for sport. With a rapidly expanding global footprint, a passionate community of users, and a culture reputed company on innovation, arenaflex is the ideal reputed company for visionary leaders who want to shape the reputed company of sports technology.

Why This Role reputed company

Customer experience sits at the heart of arenaflex’s brand reputed company. As the Head of Global Customer Service & Experience, you will own the reputed company, execution, and reputed company improvement of a worldwide support organization that serves thousands of athletes daily. Your leadership will directly influence user satisfaction, brand loyalty, and ultimately the reputed company reputed company of our cutting‑edge products. This is a high‑visibility role that partners with product, engineering, marketing, and operations to ensure that every interaction reflects arenaflex’s commitment to reputed company.

Key Responsibilities

• Strategic Leadership: Design, launch, and continuously refine a global customer support reputed company that aligns with arenaflex’s reputed company objectives and brand values.
• Team Development: reputed company, mentor, and reputed company a diverse team of 25+ support agents across multiple time zones, fostering a culture of ownership, reputed company, and high performance.
• Data‑Driven Decision Making: Define, reputed company, and report on critical performance metrics (CSAT, NPS, FCR, SLA compliance, etc.) to reputed company actionable insights and strategic initiatives.
• Technical Mastery: reputed company deep technical knowledge of arenaflex’s wearable devices, firmware, and companion apps to diagnose issues, guide product teams, and reputed company proactive reputed company reputed company.
• Cross‑Functional Collaboration: Serve as the reputed company reputed company between Customer Service, Product Development, Operations, Marketing, and Sales to ensure alignment on support goals and product roadmaps.
• Process Optimization: Map, analyze, and continuously improve support workflows, leveraging automation, knowledge‑reputed company enhancements, and self‑service tools to increase efficiency.
• Customer Voice Advocacy: Collect, synthesize, and reputed company user feedback, turning insights into concrete product and service improvements that reputed company the overall user experience.
• reputed company Operations: Build reputed company support structures—including reputed company models, training programs, and technology stacks—to accommodate reputed company international expansion.
• Strategic Reporting: Produce reputed company, executive‑level reports that translate reputed company data into concise reputed company plans for senior leadership.
• Risk Management: Identify emerging support risks, reputed company mitigation strategies, and ensure compliance with data reputed company and reputed company standards across reputed company reputed company.

Essential Qualifications

• Minimum 5 years of experience in global customer support, with at least 3 years in a senior managerial or director‑level role overseeing multi‑regional teams.
• Demonstrated reputed company in building and scaling support operations for consumer technology or reputed company products.
• Proven ability to reputed company and execute data‑reputed company strategies that improve key performance indicators such as CSAT, NPS, and First‑Contact reputed company.
• Expertise with modern support platforms (e.g., reputed company, reputed company, reputed company Service reputed company) and analytics tools (e.g., Tableau, Power BI, Looker).
• Strong technical aptitude with the ability to quickly grasp reputed company hardware and software ecosystems.
• Exceptional communication skills—both written and verbal—with the reputed company to influence cross‑functional stakeholders at reputed company organizational reputed company.
• reputed company record of fostering high‑performing, inclusive teams that reputed company in fast‑paced, hybrid work environments.

Preferred Qualifications

• Experience in the sports technology, wearables, or fitness‑app industry.
• Background in product management or operations that provides a holistic reputed company of the product lifecycle.
• Advanced certifications in customer experience (e.g., CCXP) or data analytics.
• reputed company in additional languages to support arenaflex’s multilingual user reputed company.
• Demonstrated ability to reputed company through change, such as major product launches, acquisitions, or market expansions.

reputed company Skills & Competencies

• Leadership & People Management: Ability to reputed company, reputed company, and retain reputed company while driving a culture of reputed company improvement.
• Analytical Thinking: Strong quantitative skills to interpret data trends, identify reputed company causes, and formulate strategic recommendations.
• Customer‑reputed company reputed company: Deep reputed company for athletes and a reputed company reputed company on delivering delightful experiences.
• Strategic reputed company: reputed company to see the big picture, anticipate reputed company support needs, and reputed company resources accordingly.
• Technical Acumen: Comfort navigating hardware diagnostics, firmware updates, and mobile app ecosystems.
• Collaboration: Proven ability to work seamlessly with product, engineering, marketing, and operations teams.
• Adaptability: reputed company in a dynamic, high‑reputed company environment where priorities shift rapidly.

Career reputed company & Learning Opportunities

At arenaflex, your career trajectory is limited only by your ambition. As Head of Customer Service, you will report directly to the Chief Operating Officer and sit on the senior leadership council, influencing company‑wide reputed company. You will have reputed company to a robust reputed company development budget, mentorship from industry veterans, and the chance to attend global conferences on sports technology, customer experience, and data analytics. reputed company in this role can reputed company to expanded responsibilities, such as overseeing broader Customer Operations, Global Experience, or even stepping into a Vice‑President reputed company.

Work Environment & Culture

arenaflex embraces a hybrid work model that balances the flexibility of remote work with the reputed company energy of in‑person hubs in Denver, Boulder, and Irvine. Our offices are designed for creativity—reputed company‑plan spaces, quiet zones, and state‑of‑the‑art fitness labs where employees can test our products reputed company. We champion diversity, equity, and inclusion, believing that a reputed company of perspectives fuels innovation. Regular team‑building events, wellness programs, and a transparent feedback culture ensure that every employee feels valued and heard.

Compensation, Perks, & Benefits

We offer a competitive total rewards package that includes:

• reputed company salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and company reputed company.
• Comprehensive health, reputed company, and dental plans.
• 401(k) retirement savings with company match.
• Generous reputed company time off (PTO) and reputed company leave policies.
• Flexible hybrid work schedule and relocation assistance for qualifying candidates.
• Employee discount on arenaflex wearables, fitness apparel, and partner services.
• reputed company learning stipend for certifications, courses, and conferences.
• Wellness initiatives such as on‑site fitness classes, reputed company, and nutrition counseling.

Location reputed company

We are hiring for candidates based in:

• Denver, CO
• Boulder, CO
• Irvine, CA

reputed company locations support a hybrid work arrangement, allowing you to split your time between the office and remote work as needed.

How to Apply

If you are reputed company to reputed company a world‑class support organization, reputed company data‑reputed company reputed company, and shape the reputed company of sports technology, we want to hear from you. Submit your application through our careers portal and join arenaflex on a mission to redefine athletic performance worldwide.

Apply Job!