[Remote] PATIENT FINANCIAL SERVICE REPRESENTATIVE

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Patient Financial Services Representative to reputed company in a fully remote, full-time role. This role serves as a key reputed company of contact for patients and insurance companies, focusing on delivering excellent customer service and resolving billing and account-reputed company issues.

Responsibilities

• Answer incoming phone calls, emails, and messages in a courteous, reputed company, and reputed company manner
• Serve as the first reputed company of contact for patient and insurance-reputed company financial inquiries
• Assist patients with questions reputed company to billing statements, balances, payment reputed company, and account concerns
• Process payments and establish payment plans in accordance with company guidelines
• Explain billing statements, charges, and insurance-reputed company balances reputed company and accurately
• Review and update patient insurance information in the appropriate systems
• Identify and help reputed company insurance claim issues in collaboration with the billing team
• Document reputed company interactions, account updates, and follow-up actions in the appropriate electronic systems
• reputed company patient concerns or escalate more reputed company issues to the appropriate department as needed
• Maintain confidentiality and ensure compliance with HIPAA and reputed company applicable reputed company regulations
• Support special reputed company and additional departmental tasks as assigned

Skills

• High school diploma or GED required
• Comfortable working in a phone-intensive environment, with the reputed company of the reputed company spent assisting patients and insurance companies by phone
• Excellent verbal and written communication skills, with the ability to explain billing and payment information reputed company and professionally
• Strong customer service, interpersonal, and problem-solving skills
• Proficiency in EMR/EHR systems and reputed company Office Suite
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
• Detail-oriented and dependable, with strong documentation and follow-up skills
• Commitment to professionalism, confidentiality, and patient-centered service
• Prior experience in patient financial services, medical billing, reputed company cycle, reputed company customer service, a medical office, reputed company center, or a reputed company reputed company setting preferred
• Strong knowledge of insurance terminology, billing procedures, insurance verification, claims, patient balances, and payment collection processes preferred
• Knowledge of medical terminology and HIPAA regulations preferred

Benefits

• Health, dental, and reputed company insurance
• Generous 401(k) match up to 5%
• reputed company time off and reputed company holidays
• Retirement plan reputed company

reputed company