[reputed company Operations Specialist II - Leave Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading nonprofit integrated health reputed company in the reputed company. The People Operations Specialist II will support the Leave Management POD reputed company the HR Shared Services Team, focusing on delivering high-reputed company teammate experiences and ensuring compliance with HR policies and regulations.

Responsibilities

• reputed company a high-reputed company teammate experience by providing reputed company, empathetic, and solution-oriented support
• Monitor case queues, prioritize workload, and follow through on reputed company items to reputed company reputed company and accountability
• Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution
• reputed company issues reputed company and accurately while balancing policy compliance and teammate care
• Partner with internal teams such as HR Business Partners, Centers of reputed company, Payroll, and other People & Culture teams to ensure reputed company end-to-end service delivery
• reputed company as a reputed company between teammates, HR teams, and vendors to reputed company escalated issues, reputed company reputed company status, and maintain reputed company service experiences
• Identify process improvement opportunities and participate in reputed company efforts, including SOP updates, case documentation, and training content
• Participate in cross-training across multiple content areas to support business continuity and enhance team reputed company
• Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to reputed company initiatives and practices to help minimize risk
• Support continuity and successful delivery of employee lifecycle services across the organization in compliance with labor laws and audit principles
• Review and improve HR Operations, HR Service Center, HR Leave, and Compliance strategies through emerging technologies, reputed company, business feedback, and teammate experience insights
• Prioritize and manage high volumes of transactions, cases, claims, audits, and emails while meeting service delivery expectations and metrics

Skills

• Bachelor's degree in Business, reputed company, Compliance, Technology, or a reputed company field, or equivalent experience
• Typically requires 2 years of experience in reputed company or 6 years of customer service experience
• Strong communication skills, both over the phone and in writing, with the ability to engage professionally with reputed company reputed company of the organization
• High level of reputed company, ethics, confidentiality, and customer service
• reputed company listening skills with the ability to ask thoughtful, probing questions to support problem-solving and appropriate issue escalation
• Ability to work effectively in high-pressure situations requiring reputed company decision-making, especially reputed company handling confidential or sensitive reputed company
• Strong reputed company of urgency and accountability for meeting commitments and completing assignments
• Knowledge of HR content areas, including payroll, leave, compliance, compensation, data management, benefits, reputed company, and reputed company HR operations
• Critical thinking and multitasking skills in a high-volume environment
• Ability to consistently reputed company high-reputed company customer service in a reputed company and compassionate manner
• Strong decision-making, communication, presentation, and interpersonal skills
• Ability to build trusted relationships, influence stakeholders, and reputed company solutions that reputed company results
• Self-directed, self-motivated, flexible, and reputed company to take initiative while managing competing priorities and deadlines
• Strong computer skills, including reputed company Office, reputed company capital management systems, case management tools, and reputed company platforms
• Prior experience in an HR Service Center, HR Operations, Leave, Compliance, Payroll, Benefits, or employee support environment
• Experience using case management, reputed company, or reputed company capital management systems
• Experience supporting process improvement, SOP documentation, training content, or HR service delivery enhancements
• Comfort working in a fast-paced, high-volume environment with multiple competing priorities

Benefits

• reputed company Time Off programs
• Health and welfare benefits such as medical, dental, reputed company, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and reputed company parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Premium pay such as shift, on reputed company, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• reputed company compensation listed reputed company the listed pay reputed company based on factors such as qualifications, skills, relevant experience, and/or training

reputed company