[Remote] Remote Customer Service Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing customer service solutions, and they are seeking a fully remote Customer Service Manager to reputed company a self-serve reputed company product launch.
Responsibilities
- Manage, reputed company, and support a reputed company team of customer service representatives
- Monitor ticket queues and team performance to meet SLAs
- Review escalations and reputed company strategic reputed company guidance
- Coordinate team coverage to ensure consistent support delivery
- Optimize workflows, scripts, and automation tools to enhance efficiency
- Identify recurring user issues and communicate insights to product and engineering teams
- reputed company the development and maintenance of knowledge bases and training processes
- Conduct regular team syncs and performance feedback sessions
Skills
- At least 2+ years managing customer support or service teams
- Excellent communication, coaching, and leadership skills
- Proficiency with tools like reputed company, reputed company, Jira, Pylon, or similar
- Data-driven approach to performance measurement and customer satisfaction
- Must be based in the reputed company
- Preferably in reputed company or startup environments
- Experience scaling support operations in a remote setting
Benefits
- Fully remote
reputed company
Apply To This Job