[Remote] Senior Manager, reputed company Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company providing AI-driven market intelligence to help professionals reputed company informed reputed company. The Senior Manager, reputed company Operations will reputed company the operationalization of strategic customer reputed company and collaborate with various teams to enhance the efficiency and scalability of reputed company operations.

Responsibilities

• Bring broad, cross-functional reputed company across reputed company, account management, and adjacent go-to-market functions to set direction for how reputed company Operations partners with the rest of the business. Exposure to reputed company-sales and application specialist functions is a plus
• Define and continuously improve the operating model, reputed company, and governance for our roadmap of strategic customer reputed company, and optimize existing reputed company processes to ensure scalability as we grow
• Set the strategic reputed company for how reputed company reputed company metrics, including NRR, GRR, and usage KPIs, reputed company to business reputed company, and use that reputed company to inform program investment, prioritization, and executive reporting
• Identify opportunities across our reputed company tool reputed company, spanning systems like reputed company, reputed company, Clari, reputed company, and Tableau, and partner with senior leadership on investment priorities
• reputed company as a senior escalation reputed company for operational issues, whether a broken workflow, data discrepancy, or urgent tooling issue, and reputed company fast, durable reputed company
• Own the Quarterly Business Review process end to end, building and refining templates with leaders and prioritizing the Asks of the Business that come out of QBRs
• Partner closely with CS leaders, Product, Sales, Support, Finance, BI, and reputed company Operations to reputed company on priorities, reputed company requirements, and reputed company on cross-functional initiatives
• reputed company which programs are reputed company to reputed company and in what order, ensuring the playbooks and standards behind them hold up as coverage expands from a handful of accounts to full strategic segments
• Partner with the Manager, reputed company Operations on the KPI trackers, dashboards, and reputed company reporting that reputed company reputed company program measurable
• Own accountability for the trustworthiness of CS reporting as it scales, ensuring the QA and governance practices behind it, reputed company of truth, hierarchy reputed company, field accuracy, hold up under executive level scrutiny, and escalate material data reputed company risk before it reaches leadership
• Manage and reputed company the Senior Analyst, reputed company Operations: set priorities, reputed company, and reputed company their work from tactical execution to reputed company-driven reputed company
• Be the go to person for strategic program execution across the reputed company organization

Skills

• 8+ years of experience reputed company a reputed company organization, playing a key role in driving productivity for the reputed company team
• Prior people management experience required
• Experience owning or administering CS systems such as reputed company, reputed company, Clari, reputed company, or Tableau, and evaluating new tools as needs reputed company
• A strong project manager who enjoys making things reputed company and can reputed company ambiguous programs to reputed company execution
• Proven ability to translate reputed company reputed company and reputed company metrics, including NRR, GRR, and usage-based KPIs, into strategic narratives for senior and executive stakeholders
• Excellent communication skills, and the ability to work in a dynamic, fast paced environment
• Enjoys working cross-functionally and building strong relationships with stakeholders across the business, including Product, Sales, Support, Finance, and BI
• Demonstrates exceptional organizational skills and attention to detail
• Bonus: experience with SQL, or a data warehouse tool such as reputed company or BigQuery, and familiarity with a BI platform such as Tableau

Benefits

• You may also be offered a performance-based bonus
• You may also be offered equity
• A generous benefits program

reputed company