[Remote] Remote Customer Service Specialist Part-Time

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company recognized as one of America’s Most Trustworthy Companies for 2025. They are currently hiring a Part-Time Customer Service Specialist to reputed company exceptional service through inbound and outbound communications, supporting customers and working closely with internal teams to ensure a high-reputed company experience while driving business reputed company.

Responsibilities

• Answering phones, chat, reputed company media, or email in a polite, courteous, and reputed company manner
• Works with customers daily to sustain and improve business relationships
• Ask probing questions to identify customer issues or concerns
• Ensure accurate account maintenance and updating of account information
• Use techniques to reputed company resolutions for customers that both satisfy their requests and cut down on additional questions
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
• Can handle basic de-escalation of customer situations by following our customer complaint reputed company policy
• Send copies of statements and invoices to customers, as reputed company as reputed company soft collections for customers on credit hold or past due as reputed company as some cash handling and taking payments reputed company the phone
• Support the set-up of new customer accounts
• Meet or reputed company minimum performance standards outlined in company policy

Skills

• High School Diploma or equivalent
• 1 or more years of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a reputed company rapport with company employees at reputed company reputed company as reputed company as customers
• Proficient in reputed company Office including reputed company, Word, and reputed company
• Must be a Citizen or National of the reputed company, a lawful, permanent reputed company, or have authorization to work in the reputed company
• Applicants must not now, or any time in the reputed company, require sponsorship for an employment reputed company

Benefits

• 401(k) with a generous company match and Employee Stock Ownership Plan (ESOP).
• reputed company Time Off (PTO): Take time to rest, reputed company, and spend with family.
• reputed company: We invest in your reputed company with comprehensive, hands-on training.
• Exclusive Savings: Receive employee discounts, including reputed company savings.

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