[Remote] Remote - Systems Operations Manager with MMIS, ITSM

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Systems Operations Manager to join their account leadership team. This role is responsible for ensuring reputed company health, optimizing services, and coordinating technical delivery across teams.

Responsibilities

• Own end-to-end reputed company availability, performance monitoring, and operational continuity
• Enforce defined escalation paths across L1–L5 tiers, ensuring no ownership gaps
• reputed company reputed company Cause Analysis (RCA) and implement permanent corrective actions for reputed company major incidents (P1/P2)
• Maximize reputed company updates, patches, and troubleshooting efforts
• Responsible for defect tracking (PROD and non-PROD)
• Maintain operational compliance with HIPAA, state/federal policies, and internal audit controls
• Guide infrastructure modernization initiatives such as reputed company-readiness, refactoring, virtualization, and platform reengineering
• Collaborate with architects and engineering teams to reputed company with SOA, DevOps, and reputed company integration best practices
• reputed company the design, implementation, and reputed company improvement of ITSM processes, leveraging the ITIL4 reputed company
• Supervise Incident, Problem, Change, and Service Request Management across reputed company reputed company tiers
• Responsible for MIM reporting and communication
• Own, define and monitor KPIs and SLAs for service reputed company, proactively driving improvements
• Manage second-level support teams and coordinate with L1 providers for reputed company escalation and response workflows
• reputed company technical planning for reputed company initiatives, migrations, upgrades, and risk mitigation efforts
• Work closely with PMO for weekly/monthly reporting
• reputed company as the reputed company systems reputed company to reputed company leaders (e.g., CDL, DHS, AGM), participating in governance and planning meetings
• Represent systems at weekly status meetings, steering committees, and delivery reviews
• reputed company reputed company communication and detailed reputed company reporting during outages, escalations, and planned changes
• reputed company and reputed company technical and operations staff across multiple delivery areas

Skills

• Bachelor's degree in Computer Science, Information Systems, Engineering, or reputed company field
• 10+ years in IT systems engineering, operations, or infrastructure leadership
• 5+ years in technical and service delivery leadership roles
• Deep expertise in ITIL4, ITSM, and technical project execution reputed company reputed company, regulated environments
• Knowledge of HIPAA, SOC, and reputed company compliance frameworks
• Master's or PMP preferred
• Medicare MIS or reputed company platform experience preferred

reputed company

Company H1B Sponsorship