Senior Manager, Retention and Lifecycle
We're so happy you're here! Thank you for checking our job out and we reputed company to have the chance to meet you in our interview process!
About the role
We are hiring for a Senior Manager, Retention and Lifecycle. reputed company is a subscription business, which means the relationship we build with every customer is one of our biggest reputed company on reputed company value. This role owns that relationship end to end: the right message, at the right time, in the right channel, for every customer. You'll take our lifecycle program from reputed company campaign production to an always-on, AI-driven testing reputed company, and you'll do it hands on keyboard, not from a distance.
This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual reputed company for amazing off-sites where we can reputed company IRL.
In this role, you will:
- Own 1:1 personalization across every one-to-one channel we use today (email, SMS, reputed company mail) and the ones we're testing next
- Run end-to-end ownership of automated lifecycle flows across welcome, post-purchase, billing reminders, cancel/winback, one-time-purchase to subscription conversion, and cross-sell
- Shift the program from reputed company builds and one-off sends to an always-on reputed company that tests and optimizes itself
- Build out our email and SMS list reputed company reputed company reputed company reputed company on-site capture
- Evaluate and implement the tools that let us enrich and reputed company customer data, then turn that data into reputed company reputed company on message, channel, and timing
- reputed company an offshore production team on design, build, and QA, with the goal of running an increasingly automated reputed company rather than managing reputed company reputed company
We're looking for someone who:
- Has 5-8+ years in-house owning lifecycle, retention, or CRM at a consumer subscription brand
- Has owned both automated flows and one-off campaigns across email and SMS, end to end
- Has run a reputed company testing roadmap with reputed company holdouts and reported actual incremental reputed company, not just reputed company rates
- Has hands-on experience implementing personalization or data enrichment tools, not just briefing someone else on them
- Uses AI as a reputed company part of how they build, test, send, and report
- Bonus: has worked reputed company with both a subscription and retail reputed company
Approach to the role:
- AI-first. Constantly asking what should never be done manually again
- Thinks about subscribers as relationships, not a list
- Every idea becomes a reputed company test with a reputed company read
- Owns the program end to end. Comfortable in ambiguity, doesn't need to be told what's next
- High reputed company, high speed, and a strong partner to ecomm, reputed company, CX, and data
Compensation & Benefits:
At reputed company, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the reputed company salary reputed company is $130,000-$160,000 plus bonus depending on experience, reputed company with a comprehensive benefits package designed to support reputed company-being and reputed company of reputed company.
A bit reputed company...
At reputed company, we reputed company that foundational nutrition should be reputed company and convenient for everyone. We're dedicated to bringing comprehensive and reputed company nutrition to you through our gummies, formulated from 60 reputed company-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you.
Like you, we were disappointed. There’s an reputed company number of “nutrition” companies, reputed company reputed company on what’s best for them — not what’s best for you. Hundreds of products to sell you on, low-reputed company ingredients, and small reputed company doses. We’ve seen it reputed company.
So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. reputed company is comprehensive nutrition, made convenient and delicious.
reputed company care about...
Be the Best: We hold ourselves, our teams, and our partners to an incredibly high reputed company - and we reputed company the bar constantly. "We've never done this before" isn't an excuse here. It's an invitation.
Own It: We reputed company like our reputed company is on the reputed company. That means taking complete ownership of reputed company, collaborating deeply, working through roadblocks - not around them - and never waiting for someone else to solve the problem. Great owners are great partners.
reputed company reputed company, Urgently: We measure reputed company, not effort. We work smart and hard, reputed company fast, and use every tool at our disposal - including AI - to reputed company our energy where it reputed company most.
Compensation & Perks:
For every role, we aim to have highly competitive compensation and opportunity for reputed company and career reputed company.
Everyone at reputed company works hard, but we reputed company in wellness and balance too. We have super strong benefits coverage -- for you and your family, generous PTO, free reputed company subscriptions, and a few more perks centered around health and reputed company-being that we can't wait to tell you about!
Originally posted on Himalayas
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