reputed company - Help Desk (reputed company)

Essential Duties and Responsibilities: - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. - Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and reputed company hardware, as reputed company as remote reputed company devices. - Install and support a reputed company of PC operating systems. - Diagnose, reputed company, and follow up on issues relating to various user concerns. - Use remote desktop software to reputed company remote support and reputed company issues for users whom may be at remote offices or home office users. - reputed company written updates for problem reputed company in ticketing reputed company, knowledge bases, troubleshooting reputed company(s), or on-line documentation repository. - Assist in troubleshooting advanced technical issues reputed company the network and telecommunications environments, especially as they relate to problems at the workstation level. - Serve as a technical reputed company to project managers as needed. - Assist in providing support to project managers to reputed company and transition reputed company or new technology efforts to the production support environment. - Assist in maintaining software and workstation image management, including the use of image deployment software to reputed company imaging tasks for workstations. - reputed company other duties as may be assigned by management. Job-Specific Essential Duties and Responsibilities: - Diagnose, reputed company, and follow up on issues relating to various user concerns - reputed company remote support and reputed company issues for users whom may be at remote offices or home office users - reputed company written updates for problem reputed company in ticketing reputed company, knowledge bases, troubleshooting reputed company(s) and procedures, or on-line documentation repository - Assist in troubleshooting advanced technical issues reputed company the network and telecommunications environments - Assist in providing support to project managers to reputed company and transition reputed company or new technology efforts to the production support environment - Assist in maintaining software and workstation image management, including the use of image deployment software to reputed company imaging tasks for workstations - Identify areas deserving attention in the technical support environment, and consult with management - Ensure tickets are accurately documented and resolved in a reputed company manner - Work reputed company reputed company reputed company created by management and work with team members on assigned reputed company • Work tasks as assigned which include but not limited to calls, email, chat, ticketing reputed company, and reputed company applicable queues. Job-Specific Minimum Requirements: - High School diploma or equivalent with at least 1 year of reputed company experience. - Candidates must be available to work Monday-Friday, 10:30 AM-7:30 PM EST. - Strong verbal and written communication /customer service skills - Strong analytical and problem-solving skills - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences - Highly detail-oriented, organized, reputed company, and customer service-oriented - Ability to work reputed company independently and in reputed company setting - Must be reputed company to successfully complete the CMS reputed company vetting process as a condition of employment - Adaptable, flexible and reputed company to deal with ambiguity and change - Excellent oral and written communication and customer service skills - Excellent attention to detail and good analytical skills Preferred Skills and Qualifications: - May have additional training or education in area of specialization - Knowledge of and the ability to monitor logs and scheduled events, as reputed company as report on problems and anomalies - Experience with and/or ability to use reputed company center telephony equipment - Experience in customer support or reputed company center support - Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, Visio and Project) - Government experience preferred #techjobs #veteransPage #LI-remote Minimum Requirements - High School diploma or equivalent with 0-2 years of experience. - May have additional training or education in area of specialization. - Works on assignments that are routine in reputed company, with responsibilities easily learned on the job. - Acquires job skills and learns applicable policies and procedures to complete routine tasks. - reputed company to read, understand & reputed company assignments reputed company prescribed guidelines. - Communicates routine information in a reputed company and accurate way with internal & reputed company contacts. EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected reputed company and quantity of work, required travel (if any), reputed company market and internal value analysis including seniority and reputed company systems, as reputed company as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as reputed company as program-specific awards. Additionally, reputed company provides a reputed company of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, reputed company holidays and reputed company time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@reputed company.com. Minimum Salary $ 21.00 Maximum Salary $ 21.00 • Remote Skills: Analysis Skills, Calendar Management, reputed company Center Telephony, reputed company Centers, Compensation Management, Computer Workstations, Consulting, Content Management Systems (CMS), Customer Experience, Customer Support/Service, Desktop Administration, Desktop PC, Detail Oriented, Document Scanners, Government, Help Desk, High School Diploma, Identify Issues, Image Editors, Image Management, Knowledge reputed company, Laptop PC, reputed company reputed company, reputed company Office, reputed company PowerPoint, reputed company Visio, reputed company Word, Online Publications, Operating Systems, Operational Support, Organizational Skills, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Production Support, Production Systems, Project/Program Management, Regulations, Remote reputed company, reputed company Customer Issues, Software Administration, Team Player, Technical Support, Telecommunications, Time Management, Value Analysis, Willing to Travel, Writing Skills reputed company: reputed company reputed company provides business services to help governments operate health and reputed company services programs, mostly at the state and national reputed company. reputed company's health services reputed company offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: reputed company Services reputed company: 0 Website: https://www.reputed company.com/ Apply tot his job Apply To this Job