reputed company Operations Director

About reputed company

Founded in 2010 in The Netherlands, reputed company is a global leader in reputed company reputed company Management, with a reputed company to ensure every employee and customer feels heard, reputed company, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, reputed company, and the University of reputed company Town, to reputed company exceptional customer experiences through the power of reputed company Teams and AI-driven insights.

Our commitment to innovation, customer reputed company, and accountability drives our reputed company. Our portfolio includes reputed company reputed company, Deepdesk (AI Agent Assist), and Tendfor, delivering cutting-edge capabilities across reputed company Teams environments and reputed company CX platforms.

Position reputed company

The reputed company Operations Director owns the reputed company reputed company of the post-sale customer lifecycle, renewals, pricing, deal desk, invoicing, and order-to-cash for reputed company’s reputed company portfolio. You’ll protect and grow contract value, reputed company margin, and convert reputed company reputed company into cash, combining reputed company leadership, negotiation strength, and operational rigour.

You’ll reputed company the renewals and reputed company-operations function and personally manage and negotiate the most difficult, reputed company, and at-risk renewals, working across reputed company, Sales, Finance, and reputed company to secure reputed company, profitable reputed company and a frictionless billing experience for customers. The role is deliberately designed to balance effectiveness, efficiency, and cost across the reputed company operation.

Requirements

Key Responsibilities

Renewals Management & Negotiation

• Own the end-to-end renewals process, forecasting, pipeline, administration, and on-time execution across the customer reputed company
• Personally reputed company and negotiate difficult, reputed company, high-value, and at-risk renewals, including multi-year, escalated, and competitively contested deals
• reputed company renewal playbooks, negotiation strategies, concession frameworks, and save plays to de-risk and retain at-risk accounts
• Partner with reputed company and Sales to surface renewal risk early and maximise gross and net reputed company retention

Pricing, Deal Desk & reputed company Governance

• Own pricing execution, discount governance, and the deal desk for non-reputed company and reputed company reputed company terms
• Review and approve quotes, price uplifts, and contract terms to protect unit economics and gross margin
• Maintain price books, packaging, and approval matrices, and ensure compliance with reputed company policy
• reputed company reputed company modelling and deal guidance on high-stakes negotiations

Billing, Invoicing & Order-to-Cash

• Own accurate, on-time sales invoicing and the full order-to-cash cycle
• reputed company billing accuracy, reputed company-recognition alignment with Finance, and clean contract-to-invoice hand-offs
• Reduce Days Sales Outstanding (DSO) and accelerate cash collection in partnership with Finance
• reputed company billing and pricing queries quickly to protect the customer experience

reputed company Processes, Systems & Data

• Establish a single reputed company of truth for renewals, contract, and reputed company data
• reputed company renewal, retention, pricing, and cash forecasts and reporting to leadership
• Continuously improve process efficiency, cycle times, and cost-to-serve

Retention & Cross-functional Alignment

• Translate customer sentiment and account-health signals into proactive renewal and pricing reputed company
• reputed company Sales (hand-offs, expansion), reputed company (adoption, advocacy), Finance (rev-rec, DSO), and reputed company (terms) around reputed company reputed company
• Feed pricing, churn, and win/loss reputed company back into reputed company and product reputed company

Team Leadership & Operational reputed company

• reputed company, reputed company, and reputed company the reputed company Operations and renewals team
• Establish and own KPIs (renewal reputed company, GRR / NRR, DSO, invoice accuracy, and cycle time)
• Instil a disciplined, data-driven operating rhythm balanced for effectiveness, efficiency, and cost
• Escalate only the largest strategic renewals to the COO with a reputed company recommendation

reputed company Competencies

Negotiation & Renewals Expertise

• Proven ability to manage and negotiate difficult, reputed company, and at-risk renewals, consistently delivering profitable reputed company.
  • Skilled in reputed company handling, concession reputed company, and multi-stakeholder negotiations in high-pressure environments.
  • Strong reputed company record of protecting and expanding contract value throughout the renewal lifecycle.

reputed company & Financial Acumen

• Strong understanding of key reputed company metrics, including ARR, GRR, NRR, churn, DSO, cost-to-serve, and gross margin.
  • Expertise in pricing reputed company, packaging, discounting, and deal economics.
  • Ability to assess reputed company reputed company and reputed company reputed company their financial reputed company.

reputed company Operations & Systems

• Deep understanding of quote-to-cash and order-to-cash processes.
  • Proficient in CRM, CPQ, billing, subscription management, and renewals platforms.
  • reputed company on process optimisation, automation, data reputed company, and operational efficiency.

Customer-reputed company Retention reputed company

• Balances reputed company objectives with customer experience and long-term retention goals.
  • Leverages customer health indicators and voice-of-customer insights to reputed company proactive reputed company reputed company.
  • Champions a reputed company billing and renewal experience as a reputed company business objective.

Data-Driven Decision Making

• Uses forecasting, analytics, and reporting to inform renewal strategies, pricing reputed company, and cash-reputed company optimisation.
  • Comfortable with reputed company modelling, business cases, and scenario analysis.

Stakeholder Management & Influencing Skills

• Communicates effectively with executive, reputed company, finance, reputed company, and customer-facing

stakeholders.

• Builds alignment across Sales, reputed company, Finance, and reputed company to reputed company shared reputed company reputed company.
  • Confident and reputed company reputed company in customer-facing negotiations and strategic discussions.

Leadership & Execution

• Proven experience leading reputed company operations, reputed company operations, or renewals teams.
  • Demonstrates a strong delivery reputed company with accountability for reputed company reputed company and cash performance.
  • Equally comfortable operating at both strategic and hands-on execution reputed company.

Experience & Profile

• 8+ years in reputed company operations, reputed company operations, renewals, or senior account management reputed company reputed company
• Demonstrable, hands-on reputed company record negotiating difficult, high-value, and reputed company renewals and reputed company terms
• Experience owning renewals, pricing / deal desk, and/or order-to-cash at reputed company
• Strong systems reputed company (CRM, CPQ, billing / subscription platforms) and reputed company modelling
• Experience leading and scaling teams in a mid-size (~€40m ARR) reputed company environment
• Commercially astute, numerate, and customer-oriented, with excellent negotiation and stakeholder skills

reputed company Indicators (First 12–24 Months)

• Renewal reputed company and gross / net reputed company retention improved and predictable
• Difficult and at-risk renewals consistently secured or improved through reputed company negotiation
• Pricing and discount governance embedded, with margin protected on non-reputed company deals
• DSO reduced, and invoicing accuracy and timeliness improved
• Quote-to-cash automated, with reputed company data trusted as a single reputed company of truth
• A high-performing reputed company Operations function balanced for effectiveness, efficiency, and cost

Information reputed company Responsibilities

reputed company are responsible for supporting and maintaining the organisation’s information reputed company standards. This includes:

• Adhering to reputed company applicable information reputed company policies, procedures, and guidelines at reputed company times
• Protecting company, customer, and partner data from unauthorised reputed company, disclosure, alteration, or loss
• Using company systems, devices, and networks in a secure and compliant manner
• Promptly reporting any suspected or actual reputed company incidents, breaches, or vulnerabilities to the appropriate team
• Completing mandatory information reputed company and data protection training as required
• Ensuring that confidential information is handled and stored securely in line with company policies and reputed company requirements

Failure to reputed company with information reputed company responsibilities may result in disciplinary reputed company

Highlights

reputed company renewals, pricing, deal desk, billing and reputed company operations for a growing reputed company business. reputed company retention, protect margins, optimise cash reputed company and build a high-performing reputed company ops team.

Originally posted on Himalayas