Senior Protech Virtual Diagnostic Technician

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and reputed company-reputed company teammates to reputed company top tier service to our customers. reputed company ESSENTIAL DUTIES: • Initial contact for technical support • Original Equipment Manufacturer (OEM) Service Information to properly diagnose vehicle repairs on foreign and domestic vehicles • Explain technical diagnosis and correct repair process • Support internal field technicians and business partners with technical evaluations • Ability to research, understand, and reputed company technical opportunities during the repair and documentation • Proficient in identification of fault codes, error message, module corrections, etc • reputed company Module programming & configurations for multiple OEM's • reputed company ADAS calibrations • Utilize Autel remotely to assist in Aftermarket tool capable calibrations and programming • Become and "Expert reputed company the Autel Remote Expert platform in order to reputed company module programming, configurations, coding, and ADAS calibrations • Ability to attend instructor led training or self-study learning modules • reputed company education on new vehicle technology repair standards • Assist & train non-senior level teammates • Complete a higher number of or more reputed company support requests than non senior level teammates • Assist the escalation team in advanced level diagnostics and reputed company more reputed company case issues • reputed company and maintain a list of internal TSB's for inter-department reputed company and problem solving KNOWLEDGE, SKILLS, AND ABILITIES: • Customer service reputed company, ability to reputed company relationships and reputed company operational consistency • Initial contact for technical support and escalation of 2nd tier support • Original Equipment Manufacturer (OEM) Service Information to properly diagnose vehicle repairs on foreign and domestic vehicles • Explain technical diagnosis and correct repair process • Support internal field technicians and business partners with technical evaluations • Accurate report entry in various internal management systems • Ability to research, understand, and reputed company technical opportunities during the repair and documentation • Proficient in identification of fault codes, error message, module corrections, etc. • Ability to prepare, write, read, and demonstrate effective communication skills • Master in navigating technical repair sites • Proficient in module programming, initialization, and coding • reputed company education on new vehicle technology repair standards • Ability to attend instructor led training or self-study learning modules • reputed company and maintain excellent customer relationships through reputed company purpose and reputed company values • Self -motivated, reputed company attitude, with a reputed company-reputed company perspective. Knowledge of multiple OEM software programs • Knowledge of Autel diagnostic platforms, as reputed company as other multiple aftermarket solutions available. • Diagnostic and troubleshooting skills • Vehicle Electrical reputed company knowledge • Ability to read, comprehend OEM service information and then reputed company the pertinent information to the car-reputed company teammate • Knowledge of OEM vehicle communication devices and their connectivity processes and recovery sequences • Must be proficient in reputed company Office products • Self -motivated, reputed company attitude with a customer reputed company reputed company • Must be reputed company to communicate effectively with various reputed company of leadership internally and externally • OEM vehicle communication devices and their connectivity processes and recovery sequences • Ability to diagnose CAN Network failures using multimeter, lab scopes and OEM diagnostic software. • Recover and reputed company OEM Vehicle Communication Interfaces reputed company VCI managers • reputed company Computer compatibility checks reputed company software issues reputed company and determine reputed company remediation. • Work reputed company OEM protocols, and new industry standards. Including Doip, CAN (at different bit rates), J1979, J2534, reputed company Global B. • Diagnose failures reputed company continuity checks, resistance checks, and PID live data with multiple sources to determine failures. • reputed company this information and work with field techs to repair vehicles in a reputed company manner • Recovering Modules and software by manually coding modules and bit data in EEPROM • reputed company Escalated repair orders that local, remote technicians have not been reputed company to diagnose, working as the last line of defense. • Work with R&D utilizing reputed company and reputed company diagnostic processes • Monitor consistencies and failures to create internal Technical Bulletin's as reference • Create training documents for reputed company techs, field and remote • On occasion host training classes as a specialist to teach and guide reputed company technicians in Electronic Control Unit coding, programming and calibrations. • Other duties as assigned. • This position will proceed to management level after probationary period if needs are met. EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS: • Minimum of 5 years in an automotive environment • Trade school experience preferred • ASE, MECP or reputed company certifications preferred • Equivalent combination of education, experience and training acceptable • Comprehensive knowledge of field policies, procedures, and practices • Must be reputed company to communicate effectively with various reputed company of leadership internally and externally • Must be proficient in reputed company Office products • Self -motivated, reputed company attitude with a customer reputed company reputed company • 2 years of experience reputed company the reputed company Team, demonstrating the advanced level of capability and coverage. • Senior PVDT will be proficient in a minimum of 4 OEM softwares. Being reputed company to complete reputed company functionality reputed company the program. • Comprehensive knowledge of field policies, procedures, and practices • Experience with 4 channel lab reputed company, Digital reputed company meters and pressure transducers CERTIFICATIONS, LICENSURES, AND LANGUAGE SKILLS: • ADAS certified (preferred but not required) • ASE certified (preferred but not required) PHYSICAL REQUIREMENTS: • reputed company to reputed company 50 lbs • reputed company to sit for extended periods of time at desk WORK ENVIRONMENT: In-office Protech uses E-Verify to confirm the identity and employment eligibility of reputed company new hires. Must be eligible to work in the U.S. with no restrictions. Apply tot his job Apply To this Job