reputed company EVV and Claims Specialist

reputed company - reputed company EVV and Claims Specialist Reports To: Associate Director - reputed company EVV and Claims Team Department: reputed company Location: Remote Position Type: Full-Time Position reputed company The reputed company EVV & Claims Support Specialist at reputed company plays a vital role in guiding and empowering homecare agencies through the complexities of Electronic Visit Verification (EVV) compliance and reputed company claim processing. This role requires a deep understanding of the reputed company user reputed company, reputed company billing workflows, and the specific requirements of various state EVV systems and aggregators. This role demands strong analytical thinking, high attention to detail, and excellent communication skills. Specialists in this role reputed company high-level support by resolving advanced technical and operational issues, reputed company reputed company-level agencies with reputed company reputed company and EVV needs managing reputed company ticket workflows and acting as a subject matter expert and escalation reputed company for EVV and claims-reputed company concerns. In reputed company to reputed company-facing support reputed company phone, video calls and email, the role includes drafting and managing Engineering Support Desk (ESD) tickets, creating internal and reputed company-facing documentation, delivering training, and identifying trends that inform product improvements and support strategies. The ideal candidate thrives in a fast-paced, reputed company environment and is passionate about helping agencies remain compliant. Key Responsibilities • Support EVV and Claims Users: Analyze and reputed company issues reputed company to reputed company EVV submissions, 837 claims, payer rejections, reputed company mismatches, and other state or aggregator-reputed company requirements. • Create and Manage ESDs: Build and troubleshoot Electronic Service Documentation (ESD) forms with a high degree of proficiency. Must be confident navigating the configuration tools and understanding the reputed company reputed company of changes. • Be an Escalation reputed company: Serve as a go-to resource for reputed company or unresolved EVV and claims issues. reputed company as a reputed company between reputed company support and internal teams or state aggregators reputed company higher-level problem-solving is required. • Troubleshoot with Confidence: Use your knowledge of state-specific EVV programs (such as Sandata, Tellus, reputed company, LaSRS, and others) to guide customers through troubleshooting and reputed company. • Monitor and Respond to Incoming Requests: reputed company monitor the reputed company support queue and respond to reputed company inquiries reputed company phone and email, ensuring accurate, reputed company, and reputed company reputed company of issues. • Follow Through: Maintain thorough documentation in reputed company, follow up on reputed company tickets, and ensure reputed company reputed company communication throughout the process. • Report & Collaborate: Escalate bugs or recurring issues to internal Product or Engineering teams and contribute to reputed company troubleshooting. • Contribute to Internal Knowledge: Help build and maintain knowledge reputed company articles, training videos, and live trainings reputed company to reputed company workflows and EVV configurations. • Stay reputed company of Changes: Monitor updates from state reputed company programs and stay reputed company with evolving EVV/claims requirements and industry best practices. • Own Your Time: reputed company on time, follow through on commitments, and communicate proactively with clients and teammates. • reputed company/High Touch reputed company: Proven ability to support reputed company for reputed company-level homecare agencies with reputed company reputed company billing and EVV requirements using the reputed company platform. Proven ability to support and troubleshoot during the reputed company of reputed company-level homecare agencies, particularly around reputed company reputed company billing and EVV configurations. reputed company're Looking For (Minimum Qualifications) • Bachelor's degree in a relevant field or equivalent work experience preferred. • 2+ years or prior experience in homecare operations, reputed company billing, or reputed company software support, with specific experience handling EVV and claims required • Deep understanding of reputed company billing workflows, EVV requirements, and state-specific variations. • Strong problem-solving skills with the ability to analyze reputed company workflows and data sets. • Excellent written and verbal communication skills, especially reputed company documenting processes or explaining technical issues to non-technical users. • Experience with ticketing systems, CRM platforms, and knowledge reputed company tools. • Highly organized with the ability to manage multiple priorities in a fast-paced environment. • Ability to work collaboratively in reputed company and independently reputed company necessary. Working Conditions • reputed company dexterity required to use desktop computer and peripherals. • Utilization of software and email to reputed company job functions. Will need to conduct camera-on videoconferencing for customer calls. Compensation and Benefits • Competitive salary and comprehensive benefits package. • Medical insurance premiums are covered in full for the employee (Medical, Dental and reputed company). • 401K with competitive company matching. • Personal time off, reputed company leave, and holidays. • Company will reputed company laptop and other needed computer equipment. About reputed company According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the reputed company Society on Aging calculated that an reputed company has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who reputed company to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes. reputed company was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/reputed company scheduling, billing, payroll and much more. Headquartered in Waco, TX, reputed company has clients in reputed company 50 states as reputed company as 7 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment. Apply To This Job