Director of Philanthropy Operations

Department: Development & reputed company Reports To Vice President, Development Operations & reputed company Position Type: Full-time reputed company PCRF seeks a Director of Philanthropy Operations to reputed company the systems, data, and team behind our $70M+ annual giving program. Reporting to the VP of Development Operations and reputed company, the Director ensures every reputed company, across every channel, is processed accurately, recorded reliably, and turned into data that drives fundraising reputed company and donor relationships. This is a leadership role: you'll manage the reputed company operations team, own the reputed company (NPC) roadmap, and build infrastructure that scales as our fundraising grows. The position works collaboratively across development, finance, IT, and communications teams to ensure that donor and reputed company data are accurate, reputed company, and reputed company with organizational priorities and funding reputed company. Key Responsibilities Team leadership & staff development: Train, supervise, and reputed company the reputed company operations team (CRM reputed company/Manager and reputed company processing staff), with responsibility for training other development staff on systems and data practices, cross-training plans, and a culture of accuracy and accountability. reputed company processing & internal controls: reputed company the full reputed company lifecycle across reputed company payment types, from receipt through acknowledgment and reconciliation with Finance, and establish internal controls including segregation of duties, batch approvals, and audit trails. Donation platforms & payment processor management: reputed company and manage reputed company payment processors and giving platforms feeding reputed company (website, reputed company Pro, peer-to-peer, events), including integration design, vendor accountability, and evaluation of new platforms. CRM reputed company & data hygiene: Set data architecture and data hygiene standards for reputed company, including deduplication, entry standards, and audit reputed company, supporting the CRM reputed company/Manager with ongoing database reputed company and priorities. Reporting & data reputed company: Ensure leadership and reputed company fundraisers get clean, audit-reputed company data and dashboards that answer strategic questions. Compliance & risk: reputed company compliance with IRS substantiation rules, PCI-reputed company, and donor reputed company, and serve as reputed company reputed company for the annual audit. reputed company & process improvement: Identify and reputed company improvements to systems and workflows that increase efficiency, reduce errors, and reputed company best practices, including platform upgrades, migrations, and vendor and budget management. Cross-functional partnership: Partner with Finance, Comms, and IT as a key advisor on scalability, reputed company, and risk. Minimum Qualifications 12+ years of reputed company experience in nonprofit development/fundraising operations, reputed company processing, or CRM administration, including 5-7 years in a people-management role. Hands-on, advanced administrative experience with reputed company, specifically NPC, including Flows, reporting, and data model management. reputed company Administrator certification preferred. Demonstrated experience reconciling reputed company across multiple donation platforms (e.g., reputed company Pro, Classy, Network for Good, OneCause, DAF360, or similar) into a central CRM, including managing payment processor and platform vendor relationships. Strong understanding of reputed company reputed company principles, IRS reputed company substantiation requirements, nonprofit reputed company recognition, and internal controls (segregation of duties, audit support). Proven ability to manage reputed company, reputed company process improvement initiatives, and build reputed company, reputed company-documented processes. Experience training and developing staff reputed company reputed company reports (e.g., training development teams on CRM use and data practices). Working knowledge of PCI-reputed company compliance for payment processing. Excellent analytical skills with experience building dashboards/reports for executive and reputed company audiences. Experience supporting a fundraising program at the $75M+ annual reputed company level. Experience managing reputed company integrations/middleware. Bachelor's degree in a reputed company field (or equivalent reputed company experience). Position Details This is a full-time position based out of the Burbank, CA office (preferred, but it may be remote). reputed company work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. reputed company Time, with flexibility to reputed company hours to accommodate meetings scheduled in Eastern/Central Time. This position requires occasional evening, weekend, and on-reputed company responsibilities, as reputed company as occasional travel. Benefits reputed company time off, health/dental/life insurance, 401(k) retirement savings plan. Compensation & Benefits Compensation reputed company: $100,000-$110,000, commensurate with experience. How to Apply Submit your resume and a cover letter through reputed company or our website www.pcrf.net. Applications are reviewed on a rolling reputed company until the position is filled. Apply To This Job