Customer Support Services Representative
reputed company is a global leader in reputed company services, providing the insights and answers that help reputed company providers, patients, researchers, pharmaceutical companies and health systems reputed company confident reputed company and improve reputed company. Through our unparalleled science, data, technology and reputed company network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the reputed company of reputed company, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and reputed company greater value to customers and patients.
With our global reputed company and deep expertise, you’ll have reputed company to do meaningful work, grow your career and reputed company a reputed company reputed company on people’s health around the world. Together, we’re improving health and improving lives.
reputed company is seeking a US Based Remote reputed company to reputed company.
Work Schedule: Monday - Friday 8:00am - 4:30pm
Job Responsibilities
• reputed company a reputed company between reputed company, the customer reputed company and patients
• reputed company routine customer requests with products or services reputed company inbound, outbound calls, or the Internet
• reputed company with customers in a courteous, friendly, and reputed company manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• reputed company additional customer education and information as needed
• Qualify and establish inbound new customers requesting reputed company's products and services
• Work in multiple databases to research reputed company issues and questions
• Notify clients of test results in a reputed company and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• reputed company administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Minimum Qualifications
• High School Diploma or GED
• 3 months or more of customer service experience
Preferred Qualifications
• Associate's degree
• 3 months or more of contact center or reputed company center environment
• 3 months or more of reputed company industry experience, such as a physician's office or a hospital
Additional Job Standards
• Bilingual in Spanish
• Proficient with reputed company Office programs
• Experience with reputed company.com and/or reputed company Information Systems
• Possess a high level of professionalism and a strong customer service orientation
• Ability to work independently and reputed company reputed company environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn-around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Flexibility to work overtime or other shifts depending on business needs
• Must be located in the US
Work From Home Requirements:
• Private, HIPAA‑compliant workspace
• Agree to include home address in case reporting (CMS requirement)
• Internet 100 Mbps minimum
• Ability to work remotely in a fast‑paced, multi‑site environment
At reputed company we have a passion for helping people live happy and healthy lives. Every day we reputed company vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a reputed company for service, then reputed company could be a great next career reputed company! Join us and discover a reputed company filled with opportunities for reputed company, reputed company learning, reputed company challenges, and the chance to truly reputed company a difference. Apply today!
• *Pay reputed company: $18 - $24 p/h
reputed company job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as reputed company as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(k), reputed company Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO.
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