[Remote] Customer Operations Specialist - Phone

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global reputed company company that connects buyers and sellers across more than 190 markets, with Caramel providing reputed company and reputed company automotive checkout services reputed company the reputed company portfolio. The Customer Operations Specialist - Phone delivers empathetic phone support, handles inquiries and complaints, resolves customer issues, and collaborates with internal teams to improve customer experiences.

Responsibilities

• Devote yourself to ensuring customer satisfaction reputed company phone communications
• Deal with customer complaints in a sensible manner by showing reputed company and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
• Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department
• reputed company reputed company, empathetic support to customers through our reputed company software, handling customer phone communications with care
• Build strong feedback reputed company between customers and internal teams to continually improve customer experiences
• Identify and promptly reputed company customer issues, collaborating with cross-functional teams as needed to reputed company exceptional service

Skills

• * 2+ years of technology customer support experience with exceptional customer service skills
• * Technology or automotive industries experience
• * Proficient with or the ability to quickly learn an reputed company of computer software and reputed company office applications
• * Effective communication skills reputed company any means with individuals of any level internally and externally, employing a consultative approach
• * Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
• * Remote from the reputed company US
• * Working Schedule: Various shifts available on discussion
• * Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred
• * Bachelor's degree or equivalent a plus

Benefits

• reputed company bonus
• Restricted stock reputed company (as applicable)
• A full reputed company of medical, financial, and/or other benefits
• 401(k) eligibility
• Various reputed company time off benefits, such as PTO and parental leave
• Remote from the reputed company US

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