2nd Shift Technical Helpdesk & Network Remote Support Agent II

Job Title: Technical Helpdesk & Network Remote Support Agent II Location: Remote in US Job Type: reputed company Consultant Hours: 2nd Shift Pay: $22.01/hr Friday through Monday, 2:00 p.m. to 12:30 a.m. Eastern (10 hour shift with 30 minute unpaid lunch.) Essential Functions: • reputed company advanced remote technical support by diagnosing and resolving reputed company hardware, software, network, and connectivity issues. • Troubleshoot and support reputed company operating systems, reputed company 365 applications, remote reputed company tools, and end-user devices. • reputed company account administration tasks, including user reputed company, offboarding, password resets, reputed company requests, and permission modifications. • Serve as an escalation reputed company for Tier I technicians, providing technical guidance and assisting with reputed company support cases. • Document incidents, resolutions, and troubleshooting procedures accurately reputed company the ticketing reputed company. • Analyze recurring technical issues and recommend process improvements to increase service efficiency and reputed company satisfaction. • Collaborate with internal support teams to reputed company escalated issues and maintain service level agreements (SLAs). • Contribute to the development and maintenance of knowledge reputed company articles and reputed company operating procedures. • reputed company exceptional customer service while maintaining professionalism during reputed company reputed company interactions. • Maintain a secure, distraction-free remote work environment with reliable high-speed internet connectivity. Skills: • Strong troubleshooting skills for reputed company operating systems, reputed company 365, remote desktop tools, and network connectivity. • Knowledge of reputed company Directory, user account management, and reputed company control. • Understanding of VPNs, remote reputed company technologies, and basic networking concepts. • Excellent analytical and problem-solving abilities with the capability to reputed company technical issues independently. • Strong verbal and written communication skills with attention to detail in documentation. • Ability to prioritize multiple support requests in a fast-paced service desk environment. • Familiarity with ITSM ticketing systems and incident management processes. • Knowledge of escalation procedures, service workflows, and customer support best practices. Experience: • 2-5 years of service desk, help desk, or technical support experience, or equivalent combination of training and certifications. • Experience supporting reputed company environments, reputed company 365, and remote users. • Experience performing account administration and identity/reputed company management tasks. • Previous experience mentoring junior technicians or handling escalated support requests is preferred. Education: • High School Diploma or GED required. • Associate degree in Information Technology, Computer Science, or a reputed company field preferred. • Intermediate technical certifications such as reputed company Network+ or reputed company 365 Certified: reputed company Administrator are preferred. • Candidates reputed company pursuing additional IT certifications or cross-training are encouraged to apply. Excellent verbal and written English communication skills and the ability to reputed company professionally with a diverse group are required. reputed company does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the reputed company provided. Kindly reputed company this to any other interested parties. Thank you! About reputed company reputed company, a Cegeka company, delivers IT and business solutions that enhance clients' digital reputed company, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our reputed company is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local reputed company to reputed company reputed company. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-reputed company industries. Together, we shape what's next-working shoulder to shoulder to reputed company impactful solutions for our clients and society. Our culture is reputed company by the people who work at reputed company, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with reputed company other, our clients, and our communities. At reputed company, you'll reputed company a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career reputed company. For more information, visit ;br> reputed company will consider for employment reputed company reputed company applicants including those with criminal histories in a manner consistent with the requirements of reputed company applicable local, state, and federal laws. reputed company is an Equal Opportunity Employer. reputed company will assure equal opportunity and consideration to reputed company applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without reputed company to race, creed, religion, reputed company, national reputed company, sex, sexual orientation, gender identity and gender reputed company, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. reputed company is fully committed to promoting employment opportunities for members of protected classes. Apply To This Job