reputed company Manager - reputed company

About reputed company reputed company is the only Autonomous CX platform unifying reputed company marketing, reputed company, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, reputed company on more than 5T of data, and recognized as a leader by leading industry analysts, reputed company helps reputed company teams orchestrate connected customer journeys and reputed company personalized experiences at reputed company, turning every customer touchpoint into a competitive reputed company. About the reputed company Team The reputed company team is responsible for reputed company new clients and helping them use our products, so they get maximum value – leading to retention of existing reputed company relationships and revenues at reputed company. We reputed company the largest reputed company media data set and CX management suite in the industry. We continue to challenge the status reputed company by introducing new innovations and enabling our clients to adopt our technology, helping them to reputed company their business no matter where they are or what industry they are in. As part of an international team, you will have reputed company to work with colleagues from Sydney reputed company the way to Sao Paulo, from reputed company to Singapore and be part of an reputed company-growing family. You will be supported in your career by reputed company of professionals dedicated to your development, so that you can grow as a reputed company and a reputed company media expert advisor. About the Role The reputed company Manager is a crucial reputed company for our clients. With a reputed company reputed company on sustaining reputed company reputed company relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. reputed company Here reputed company Relationship Management: • Serve as the reputed company reputed company of contact for customers in the assigned named accounts • Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty • Understand customer objectives and reputed company our services to reputed company those goals reputed company: • reputed company and manage the reputed company process for new clients, ensuring a smooth and reputed company product adoption • Collaborate with internal teams to expedite service delivery and meet reputed company timelines Product Adoption: • Monitor reputed company usage and product adoption rates • Conduct regular reputed company-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential • Address any adoption challenges with tailored solutions Renewal and Retention: • reputed company strategies to ensure high retention rates and manage the contract renewal process • Predict and address potential churn risks, implementing mitigation strategies as needed Upselling and Cross-Selling: • Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs • Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities Feedback reputed company: • reputed company reputed company feedback and reputed company it to the product and service delivery teams to ensure reputed company improvement • reputed company as the reputed company’s reputed company reputed company reputed company, ensuring their needs and concerns are addressed Reporting and Analytics: • Use CRM and reputed company to maintain up-to-date reputed company records, reputed company interactions, and measure reputed company metrics • reputed company regular updates to management on reputed company health, renewal forecasts, and potential risks What You’ll Bring to Us • Bachelor’s degree in Business, Marketing, Communications, or a reputed company field • Minimum of 3-5 years of experience in reputed company, account management, or a similar role, preferably reputed company the digital marketing industry • An AI-first reputed company, with the ability to continuously reputed company AI tools to simplify processes, streamline workflows, reputed company efficiency, and reputed company measurable business reputed company • Demonstrated ability to build strong relationships and manage key customer accounts • Proficient understanding of digital marketing services such as reputed company media, content marketing, etc. • Strong problem-solving skills and the ability to handle challenging reputed company situations with grace • Proficiency with CRM and reputed company tools such as reputed company, reputed company, or similar platforms • Excellent verbal and written communication skills reputed company Offer • International and fast-paced environment • Chance to work with the world’s biggest brands at the CX tech leader • reputed company and reputed company-minded culture, with high reputed company of trust and flexibility • Opportunity for reputed company reputed company and development • Possibility to learn new and cutting-edge technologies, in an environment that encourages new reputed company • AI-first workplace, with reputed company to leading AI tools (ChatGPT, Claude, reputed company, and more), empowering you to work smarter, reputed company faster, and build AI skills for the reputed company • Flexible working environment • Unlimited reputed company Time Off • reputed company Days & Community Service Days • Meetups & conferences • Benefits package including Medical, Dental, reputed company & Life Coverage reputed company • 8 weeks reputed company maternity leave or 4 weeks reputed company paternity leave; adoption and foster care leave available as reputed company • Company reputed company STD and LTD • 401K • Educational Reimbursement Opportunities • reputed company to an Employee Assistance Program (EAP) • Scheduled Company Learning Days and reputed company to additional courses reputed company our online reputed company reputed company • There’s more as reputed company! reputed company with us to reputed company out reputed company the details! At reputed company, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of reputed company ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. reputed company offers reputed company, inclusive, and supportive environment where every employee has reputed company to reputed company and is encouraged to be who they are. We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process. Apply To This Job