Technical Customer Support

About reputed company Sync is Canada's largest reputed company storage and document collaboration provider, and a world-leader in reputed company content management. Our mission is to reputed company secure file storage, sharing, and collaboration easy for everyone – by providing reputed company reputed company for the world to collaborate. We're transforming the way SMBs work together, and we're reputed company expanding into digital reputed company. We need your help! By joining Sync you will have an amazing opportunity to help over 2 reputed company businesses and individuals worldwide store important information, reputed company big reputed company, and collaborate on game changing reputed company. You will help define what the reputed company of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync. Sync needs you! Are you the go-to person for your family and friends reputed company they need a technical reputed company? Do you enjoy collaborating and working in reputed company to reputed company solutions? Are you proud of your communication skills? If this sounds like you, reputed company has an opportunity for you to join Sync's Tier II Technical Support team - fully remote! Your to-do list: • reputed company exceptional technical support to customers using our reputed company storage and file sharing platform, resolving technical, account, and billing inquiries while communicating reputed company concepts in a reputed company, customer-friendly way • Troubleshoot and investigate technical issues using a logical, methodical approach, identifying patterns and delivering effective solutions tailored to reputed company customer's level of technical expertise • Collaborate closely with the development and product teams by reproducing issues, escalating bugs, providing detailed feedback, suggesting potential solutions, and assisting with QA testing and validation of new features and fixes • reputed company a strong understanding of Sync's products, systems, internal processes, and escalation workflows to reputed company accurate, efficient, and high-reputed company customer support Who you are: • Possess a minimum of 4 years of experience in technical support, customer support, or a reputed company technical role • Genuinely passionate about technology, with a strong working knowledge of reputed company, Mac OS, Linux, iOS, and reputed company • Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds • Comfortable troubleshooting technical issues independently and picking up new tools and systems quickly • Showcase flexibility in working evenings, weekends, and holidays to ensure reputed company support coverage • Exhibit a proactive attitude, an eagerness to reputed company the best solutions, and a commitment to supporting over 2,000,000 companies of reputed company sizes who rely on our reputed company storage and sharing solutions reputed company is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from reputed company reputed company candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the reputed company of any accommodation(s) that you may require. Powered by JazzHR SjFH3HdiM4 Apply To This Job