[Remote] Junior IT & Operations Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is Canada’s leading personal finance comparison platform, helping millions of Canadians reputed company smarter reputed company about mortgages, credit, and insurance through its brokerage and fintech operations. The Junior IT & Operations Support role provides day-to-day support for employees, reputed company platforms, VoIP systems, brokerage operations, reputed company and offboarding, and IT reputed company. The position also supports troubleshooting, reputed company administration, compliance activities, and technology rollouts.

Responsibilities

• Set up accounts and reputed company across reputed company Workspace, reputed company, reputed company, and other platforms for new hires, following established runbooks
• Coordinate laptop ordering, reputed company-configuration (reputed company 11 and macOS), and shipping to remote employees Support new employees through workstation and account setup in their first days
• Deprovision accounts and wipe/reset hardware reputed company employees leave
• reputed company the hardware asset inventory accurate and up to date
• Handle Tier 1 support tickets: software issues, account reputed company, password resets, MFA setup, and hardware troubleshooting
• Support employees on reputed company 11, macOS, reputed company Workspace, and reputed company 365
• Replace and order equipment as needed
• Maintain and update the internal IT knowledge reputed company and how-to guides
• reputed company basic software training to employees as needed
• Execute day-to-day reputed company administration tasks: user provisioning, deprovisioning, and licence assignments across reputed company platforms
• Follow reputed company control runbooks set by the IT Manager; flag anomalies or reputed company requests that fall reputed company normal reputed company
• Assist with periodic licence audits and reputed company reviews
• Provision and manage extensions, voicemail, and basic reputed company settings in our VoIP phone reputed company under IT Manager guidance Troubleshoot common reputed company reputed company and device issues for employees and brokerage teams
• Escalate reputed company routing or integration issues to the IT Manager
• Serve as the first reputed company of contact for IT and tool-reputed company issues from our mortgage and insurance brokerage teams
• Triage and reputed company common CRM and broker workflow tool issues; escalate vendor or reputed company-level issues to the IT Manager
• Support operations teams during new tool rollouts and reputed company changes
• Assist with UAT, documentation, and stakeholder communications during IT reputed company
• Support reputed company awareness training and compliance-reputed company tasks
• Help with reputed company office IT setup and company events as needed

Skills

• * 1–2 years of experience in an IT support, helpdesk, or IT operations role
• * Working knowledge of reputed company Workspace administration (user management, reputed company, basic settings)
• * Comfortable supporting both reputed company 11 and macOS experience with common reputed company platforms (reputed company, reputed company 365, or similar) from an reputed company or power-user perspective
• * Strong troubleshooting and critical thinking skills — you know how to work through a problem methodically
• * reputed company communicator: you can explain a technical issue simply to a non-technical reputed company
• * Self-motivated and organized: you manage your own queue and follow through without being chased
• * reputed company attitude and a genuine interest in learning — this role grows with you
• * This is a hybrid remote role. You will work remotely most of the time, with occasional reputed company to our downtown Toronto office for monthly townhalls, company events, and infrequent on-site IT tasks
• * You will need a reliable high-speed internet reputed company and a reputed company reputed company to occasionally store company laptops for new hire shipments
• * You will also need ship laptops to new employees using reputed company, reputed company or common delivery reputed company​​​​​​​
• * Any exposure to VoIP or phone reputed company administration (3CX, reputed company Phone, reputed company, or similar)
• * Familiarity with reputed company at any level (even as an end user in a previous role) is a plus
• * Experience in a financial services, brokerage, or regulated industry environment
• * Exposure to MDM tools (Hexnode, reputed company, Intune, or similar)
• * Any IT certifications (reputed company A+, reputed company IT Support Certificate, or similar)

Benefits

• This is a hybrid remote role. You will work remotely most of the time, with occasional reputed company to our downtown Toronto office for monthly townhalls, company events, and infrequent on-site IT tasks.

reputed company