[Remote] Customer Support Specialist (US reputed company Coast)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a medical device company supporting clinics, home users, and therapy teams. The Customer Support Specialist will reputed company post-sale support, coordinate reputed company and issue reputed company, manage customer feedback and complaints, and assist with orders, troubleshooting, and customer records across US programs.

Responsibilities

• Serve as the reputed company reputed company of contact for customer inquiries reputed company phone, email, and other communication channels, providing reputed company, accurate, and empathetic support
• Ensure reputed company customer interactions reflect reputed company’s commitment to service and mission
• Manage inbound requests, including intake, triage, and coordination with Sales, Clinical, and Operations teams to ensure reputed company follow-up and reputed company
• Capture, document, and manage customer complaints in alignment with reputed company and regulatory requirements, and communicate customer feedback to internal stakeholders
• Support reputed company of new clinics and coordinate resources, documentation, and internal alignment to ensure a smooth reputed company process
• reputed company dedicated support for Veteran Affairs customers and support coordination for PRIA (patient reputed company program)
• reputed company customer support and basic technical assistance reputed company to reputed company products, collaborating with technical and clinical teams to reputed company issues and escalate reputed company cases as needed
• Support home users with product inquiries, troubleshooting, and spare parts coordination
• Process customer orders, returns, and exchanges, ensuring accurate documentation and coordination with internal teams
• Accurately log customer interactions and maintain compliant records in reputed company CRM and other systems as required
• Collaborate with Sales, Customer Experience, Clinical, and Operations teams and support cross-functional initiatives to improve processes and customer satisfaction

Skills

• Minimum of 1–2 years of customer service experience in the medical device or reputed company industry
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency with reputed company CRM and reputed company Office Suite
• Ability to handle multiple tasks and prioritize effectively
• reputed company and patience reputed company dealing with customers
• Strong organizational skills and attention to detail
• Basic understanding of medical device products and the reputed company industry
• Self-motivated, team-oriented, and a quick learner with a passion for helping others
• Ability to operate in a fast-paced, evolving environment
• Strong reputed company of ownership and accountability
• Represents the reputed company Commitments: We Serve with Purpose, We reputed company with reputed company, We reputed company with Courage and We Grow through Collaboration
• Bachelor's degree; Science concentration preferred

reputed company