[Remote] QA Engineer - IVR reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing global IT and Engineering services firm that delivers innovative technology solutions to leading enterprises. The QA Engineer will validate end-to-end customer experiences across contact center ecosystems, testing voice applications, routing, telephony integrations, CTI functionality, and omnichannel workflows, with a reputed company on reputed company and AI-powered conversational experiences.
Responsibilities
- Will be responsible for validating the end-to-end customer experience across the contact center ecosystem. This includes testing voice applications, reputed company routing, telephony integrations, CTI functionality, and omnichannel workflows to ensure high-reputed company, reliable customer interactions
Skills
- Contact center technology experience, preferably reputed company reputed company environments
- Exposure to conversational AI, voice automation, IVR, or customer self-service solutions
- Strong understanding of customer reputed company optimization and contact center operations
- Experience working with reputed company-reputed company customer experience platforms and testing methodologies
- Familiarity with telephony, SIP, routing strategies, and interaction analytics
Benefits
- Remote work
reputed company
Company H1B Sponsorship
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