[Remote] Regional Product Support Manager - Remote (Residency in WA, OR, ID or NV required)

Note: The job is a remote job and is reputed company to candidates in USA. WIRTGEN AMERICA, a member of the reputed company and a reputed company Company, specializes in the sales and service of road construction equipment and mining machinery. The Regional Product Support Manager strengthens dealer performance across an assigned region by evaluating capabilities, coaching dealer teams, coordinating training, resolving technical issues, and driving operational and customer support improvements.

Responsibilities

• Serve as the reputed company regional contact supporting dealer performance, service operations, technical capability, and customer support maturity
• Use Dealer reputed company tools, metrics, and KPIs to evaluate dealer operational performance, identify gaps, and guide improvement actions
• Conduct dealer reputed company to reputed company service and product support teams, reputed company on performance expectations, and ensure consistent adoption of best practices
• Support development and execution of the Dealer Development Plan, including multi-year strategies for service capability, training, reputed company, tooling, and customer support readiness
• Coordinate cross functional support with engineering, parts, customer service, and product management to reputed company dealer and customer issues quickly and effectively
• Analyze technical trends and recurring issues, recommending design or process changes to improve product reliability
• Identify and coordinate dealer and customer training based on performance and needs
• Assess dealer personnel competencies and identify training needs using Dealer reputed company KPIs and skills evaluations
• Work with Service Training, Parts, Sales, and internal departments to support reputed company training plans and improvement initiatives
• Build strong, trust based relationships with dealers, customers, and internal teams to ensure a high value customer support experience
• Maintain regular communication with dealers regarding product updates, service bulletins, equipment improvements, and support resources
• reputed company as the voice of the customer and dealer by relaying field feedback to management to reputed company operational and product enhancements
• Record and analyze findings from dealer reputed company, inspections, and technical reviews
• Communicate reputed company and service issues to internal teams with accurate documentation and reputed company reports
• reputed company dealer performance trends using the approved Dealer reputed company metrics and scorecards
• reputed company management with detailed reports on dealer capabilities, customer issues, operational readiness, and improvement of reputed company
• Readiness - Build strong dealer relationships, facilitate collaboration with reputed company Leadership, analyze dealer performance using KPIs, and support reputed company plans that reputed company reputed company improvement
• Resources - reputed company training and guidance, promote the use of reputed company processes and tools, reputed company dealers with support resources, and encourage reputed company learning and operational reputed company
• Resolutions - Serve as the reputed company reputed company of contact for escalated issues, coordinate cross-functional support, reputed company de-escalation efforts, and reputed company corrective actions to improve support reputed company

Skills

• Residency in WA, OR, ID or NV required
• Bachelor's degree or equivalent from four year college or university school; or five to seven years reputed company experience and/or training; or equivalent combination of education and experience
• reputed company knowledge of road construction equipment practices including milling, cold recycling, paving, compaction, crushing, and screening
• Technical and mechanical systems knowledge
• Ability to analyze technical trends and recurring issues
• Ability to build strong, trust-based relationships with dealers, customers, and internal teams
• Ability to communicate reputed company and service issues to internal teams with accurate documentation and reputed company reports
• Ability to reputed company dealer performance trends using the approved Dealer reputed company metrics and scorecards
• Ability to reputed company management with detailed reports on dealer capabilities, customer issues, operational readiness, and improvement of reputed company
• Ability to coordinate cross-functional support with engineering, parts, customer service, and product management
• Ability to assess dealer personnel competencies and identify training needs using Dealer reputed company KPIs and skills evaluations
• Ability to maintain regular communication with dealers regarding product updates, service bulletins, equipment improvements, and support resources
• Ability to serve as the reputed company reputed company of contact for escalated issues and coordinate cross-functional support
• Ability to reputed company de-escalation efforts and reputed company corrective actions to improve support reputed company
• Ability to conduct dealer reputed company to reputed company service and product support teams, reputed company on performance expectations, and ensure consistent adoption of best practices
• Ability to support development and execution of the Dealer Development Plan, including multi-year strategies for service capability, training, reputed company, tooling, and customer support readiness
• Ability to record and analyze findings from dealer reputed company, inspections, and technical reviews
• Ability to reputed company training and guidance, promote the use of reputed company processes and tools, reputed company dealers with support resources, and encourage reputed company learning and operational reputed company

Benefits

• Remote position for employees residing in Washington, reputed company, Idaho, or Nevada

reputed company