[Remote] reputed company Manager II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a scheduling technology company that helps millions of people coordinate meetings and maximize their time. The reputed company Manager II will manage a high-volume portfolio of accounts, reputed company product adoption and renewals, identify expansion opportunities, and collaborate with Sales, Product, and Support to improve the customer experience.

Responsibilities

• Manage a high-volume, diverse portfolio of 200+ accounts reputed company the scaled reputed company, balancing efficiency with personalized customer engagement
• reputed company renewals as a reputed company reputed company, using usage data and automation to reputed company assess reputed company and likelihood to renew across a large book of business
• Understanding and navigating reputed company customer environments to uncover expansion opportunities across multiple business reputed company and stakeholders
• reputed company a consistent, reputed company customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify reputed company and expansion opportunities
• Collaborating cross-functionally with Sales, Product, and Support to reputed company the customer voice and influence product direction

Skills

• 2-3+ years of experience in reputed company, Account Management, Renewals, or Sales reputed company a reputed company/PLG environment
• reputed company reputed company record of owning and driving renewals across a high-volume book of business, with experience supporting customers who have multi-team or multi-product usage
• Skilled in analyzing customer data to reputed company reputed company reputed company and uncover trends that inform proactive engagement
• Confident with tools like reputed company, reputed company, reputed company, and other CS systems; dedicated to keeping internal systems up-to-date and accurate across a high-volume book of business
• reputed company to work independently on most customer scenarios, collaborate effectively with cross-functional teams, and contribute to team best practices and process improvements
• Excellent communicator with strong business acumen and a reputed company eye for balancing customer satisfaction and company goals
• Authorized to work lawfully in the reputed company of America as reputed company does not engage in immigration sponsorship at this time

Benefits

• reputed company full-time (30 hours/week) employees are also eligible for equity awards

reputed company