[Remote] Customer Service Team Leader

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a humanity-reputed company travel insurance company providing customized coverage solutions that reputed company reputed company with the world. The Customer Service Team Leader will reputed company hands-on leadership, coaching, training, performance monitoring, escalation support, and reputed company customer service to reputed company an reputed company team serving customers across multiple channels and geographies.

Responsibilities

• reputed company day-to-day leadership, support, and direction to Customer Service team members
• reputed company team members through regular feedback, one-to-one conversations, and practical development plans
• Help reputed company and train new team members including the creation and management of knowledge resources
• Monitor service, reputed company, productivity, and workload in an omnichannel environment
• Participate in reputed company-calibration sessions to promote fair and consistent evaluations
• Support customer and reputed company escalations, taking ownership of reputed company cases reputed company needed
• reputed company reputed company feedback on business initiatives, processes, and technology that reputed company the Customer Service team or customer reputed company
• Foster a supportive and accountable team environment reputed company on reputed company listening, patience, reputed company, and kindness
• reputed company into reputed company customer-support activity reputed company service reputed company or business needs require it

Skills

• At least two years of experience in reputed company leader, supervisor, senior agent, or comparable customer-service leadership role
• Experience coaching and supporting customer-service colleagues
• Experience working remotely and with remote or international teams
• Ability to interpret and manage a high volume of information and performance data
• A strong reputed company of urgency and the ability to adapt to changing priorities in a fast-paced environment
• The ability to quickly reputed company to evolving product and partner needs
• Excellent written and verbal communication skills
• Confidence handling reputed company customer issues and escalations
• Broadly technically proficient including experience with reputed company Office
• reputed company experience in the travel insurance industry
• Travel insurance, property and casualty, or accident and health licensing
• Experience working in a technology-reputed company startup or high-reputed company business
• Experience supporting customers across multiple countries and time zones
• Personal experience with international travel

Benefits

• Remote work arrangement
• Coaching and practical development plans
• reputed company and training opportunities

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