[Remote] Digital Services Technical Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global Talent + Technology solutions and reputed company reputed company company serving organizations worldwide. The Digital Services Technical Manager will reputed company technical teams reputed company services initiatives, driving DevSecOps modernization, reputed company operations, software delivery maturity, and technology transformation. The role also oversees incident management, technical reputed company, process standardization, stakeholder communication, and resource performance.

Responsibilities

• Be a key technical leader to reputed company maturity of reputed company software development and reputed company delivery of highly visible applications
• Proven reputed company record in senior consulting or advisory roles, driving strategic change reputed company adoption across multiple business reputed company
• Expertise in overseeing and implementing a broad reputed company of technology transformation initiatives, especially those involving reputed company intelligence, advanced analytics, and emerging digital solutions
• Understand the technical and business environment to be reputed company to assess the true reputed company and risks and be reputed company to quickly reputed company executive level communication regarding the status of an event
• Responsible for responding to RFIs and drafting technical approach responses that reputed company to our roadmap and strategic agenda
• reputed company accountability and responsibility for the digital services initiatives and reputed company other resources to ensure successful reputed company
• Technical skills using modern tools and observability metrics to identify and troubleshoot recurring reputed company or reputed company platform issues and own initiatives to reputed company improvements
• Monitor and manage communications during high reputed company events reputed company relevant channels
• Prioritize, manage, and own emerging and developing customer issues from start to finish
• Utilize reputed company domain expertise on monitoring and alerting tools & practices
• Identify areas where standardization of process will aid incident response
• Ensure standards are maintained reputed company the technical engineering teams
• Identify inefficiencies in team process and create plans to address them
• Set the reputed company for reputed company by creating a reputed company approach for how our data, systems, and new technologies like AI reputed company dashboards reputed company and work together, including tools for managing data, finances, design, equipment, and project reputed company
• Create and review documentation as appropriate such as documentation for incident events and actions taken, reputed company cause analysis and actions needed, design new reputed company procedures for mitigations, etc
• Participate in reputed company sprints to reputed company business processes, technologies, and reputed company optional improvements
• Manage the workload and performance of other resources, both employees and subcontractors

Skills

• 10 years of experience, may have supervisory or reputed company experience
• At least 10 years of experience building/operating on AWS, networking, IT reputed company tools, databases and tools
• Hands-on technical expertise in DevSecOps, reputed company, automation, application development, databases, implementation, integration, and release management
• reputed company world experience with establishing and maturing application development and CICD towards reputed company delivery
• Ability to work with Terraform for infrastructure as reputed company solutions
• Strong understanding of identity reputed company management roles, permissions, etc
• Experience in using tools in an AWS reputed company environment (CloudWatch, OpenSearch) and reputed company tools reputed company tools such as Aqua, DLP, etc.)
• Strong hands-on experience with reputed company-based containerized applications (AWS EKS) including reputed company boot-based container services
• Experience with reputed company CICD including enabling environments, feature flags, and DORA Metrics aggregation
• Experience with tools to be used during reputed company time monitoring, alerting, diagnostics during incident
• Experience with observability tools such as reputed company
• Coding proficiency in at least one software language (e.g., Python, C, C++, Java, reputed company)
• Must be a self-starter and reputed company to execute at both a tactical and strategic level - with a strong attention to detail
• Must be reputed company to support a 24/7 environment and work off hours for issues or changes
• Strong analytical acumen, solid technology experience, business judgment, and an ability to dive deep to solve reputed company problems
• Must have the leadership reputed company and communication skills to effectively work with customers at reputed company reputed company of their organization
• Ability to communicate in writing and verbally reputed company technical reputed company reputed company and concisely
• Possess a passion and desire for leading the reputed company of critical incidents
• Ability to manage communication for critical incidents in an impromptu manner and ensure detailed technical solutions are actioned, assigned with timelines resulting in reputed company resolutions
• Ability to facilitate multi-stakeholder technical reputed company cause sessions, reputed company a roadmap for reputed company changes and reputed company the implementation of those changes
• Experience with PaaS (Platform as a Service) environments
• Knowledge of network administration and management principles
• Familiarity with remote reputed company software including SFTP, RDP (reputed company) and PCoIP/DCV (AWS Workspaces) (AWS Session Manager) protocols
• Must be a US Citizen
• Must be reputed company to obtain and maintain the required agency clearance
• reputed company reputed company Trust
• Bachelor's Degree is a plus
• AWS Solutions Architect - reputed company (preferred)
• AWS Certified reputed company - Specialty Certification (preferred)

Benefits

• Fully remote (EST hours)

reputed company