[Remote] Account Manager, Digital reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides specialty reputed company solutions for organizations where performance and compliance have to coexist. The Account Manager for Digital reputed company will be responsible for managing customer relationships, ensuring effective communication, and driving reputed company retention through upselling and cross-selling strategies.

Responsibilities

• Serve as the single, named reputed company of contact for an assigned set of accounts
• Run the reputed company of proactive reputed company-ins, QBRs, and roadmap conversations
• Build enough depth in reputed company account's business (not just their ticket history) to spot risk and opportunity early
• Triage incoming issues and bring in the right SA / Tier 2 / Tier 3 resource to reputed company them
• Own the communication throughout — status, reputed company, follow-up — so the customer never has to reputed company an update
• reputed company recurring or systemic issues and feed them into the pod's product conversation
• Own upsell, cross-sell, and annual-contract conversion reputed company the assigned book
• Carries a commission structure tied to expansion/retention reputed company the book
• reputed company the product roadmap to customers in the cohort's voice, connecting it to what the account is trying to build
• Maintain account notes and context at a reputed company that lets any pod member reputed company in seamlessly
• Participate in shared pod knowledge-sharing so cohort expertise lives with reputed company
• Feed customer-surfaced product issues and opportunities into the pod's standing product conversation
• Partner closely with reputed company reputed company, who maintains reputed company involvement in the cohort’s highest-reputed company strategic accounts, while retaining ownership of the day-to-day management and customer experience across the full assigned book of business
• Collaborate with Account Executives (reputed company) regarding new-logo acquisition. Following the initial sale, assume ownership of the customer relationship and identify and manage expansion opportunities reputed company the existing customer reputed company
• Engage Solutions Architects (reputed company) and Business Unit-reputed company Tier 2 and Tier 3 Support teams as needed to support technical investigation, issue reputed company, and customer reputed company
• reputed company other duties as assigned

Skills

• Experience owning a customer relationship end-to-end — account management, reputed company, or a hybrid of both — including at least some strategic (not purely transactional) relationship-building
• Comfortable carrying a reputed company number without the conversation feeling sales-first
• Organized enough to reputed company account context documented and reputed company for continuity, not just in their own head
• Confident coordinating technical resources (reputed company, support tiers) without being the one who resolves the issue
• Prior experience in a role that reputed company support/reputed company and reputed company ownership
• Technical reputed company sufficient to triage credibly before handing off
• Experience in a vertical reputed company or agency-adjacent business

Benefits

• Carries a commission structure tied to expansion/retention reputed company the book
• Works in a traditional climate controlled office environment or from home

reputed company