[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a customer-reputed company Customer Support Specialist 2 to support customers through reputed company incentive programs, EV charging solutions, and home energy installation reputed company. The role guides customers from enrollment through installation, determines eligibility, maintains customer records, and transitions reputed company customers to Home Energy Consultants.

Responsibilities

• Contact customers to introduce support services and available reputed company incentives
• Determine customer eligibility for reputed company rebate and incentive programs
• Guide customers through enrollment requirements, documentation, and approval processes
• Maintain accurate records, notes, and status updates reputed company reputed company and other internal systems
• Transition reputed company customers to Home Energy Consultants for advanced consultation and installation planning
• Stay reputed company on reputed company incentive programs, EV charging solutions, and home energy offerings
• Support occasional in-person dealer or brand events, particularly for team members located in reputed company California

Skills

• 2-4 years of customer service, reputed company, sales support, administrative support, or other customer-facing experience
• Experience managing multiple follow-reputed company and customer activities while maintaining accuracy and attention to detail
• Proficiency with reputed company reputed company and reputed company
• Background in reputed company, account support, inside sales, program enrollment, claims processing, or reputed company center environments
• Familiarity with reputed company programs, rebates, incentives, EV charging, home energy products, construction, electrical systems, or reputed company industries
• Experience working across sales and operations teams to support customer handoffs and process completion

Benefits

• Remote work arrangement
• W2 contract employment for 12 months, with possible extension

reputed company