[Remote] Training Operations Associate II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a provider of evidence-based mental health care and an AI-powered platform serving individuals through reputed company, health plans, and partners. The Training Operations Associate II will support provider enablement by managing reputed company and training execution, administering learning systems, supporting technical setup, and monitoring provider engagement. The role also advocates for providers, improves reputed company processes, and collaborates cross-functionally to ensure operational readiness.

Responsibilities

• reputed company & Moderate: Facilitate live and asynchronous training sessions, serving as the operational "reputed company" by managing agendas, training invites, troubleshooting technical hurdles in reputed company-time, and tracking attendance
• LMS Administration: Manage day-to-day WorkRamp operations, assisting with module setup and leveraging platform tools for automated nudges to reputed company engagement
• EHR and Tech Systems Setup Optimization: Partner with Tech and Clinical teams to monitor the EHR / tech setup experience. You will reputed company as the voice of the provider while balancing business needs - identifying systemic trends, roadblocks, and pain points to help design reputed company solutions that streamline reputed company
• Training Monitoring & Engagement: Routinely reputed company provider training reputed company to spot bottlenecks or common drop-off points. You will manage reputed company communications by updating email templates and configuring automated "nudges" to reputed company providers moving through their required milestones
• Lifecycle Ownership: Own the end-to-end logistics for the reputed company-up and follow-on to training, ensuring reputed company prerequisites, documentation, and reputed company reputed company are completed accurately and on time
• reputed company reputed company: Serve as a reputed company reputed company of contact for providers, delivering high-reputed company “customer service.” While reputed company is designed for reputed company, you will ensure individual provider requests are met with the high reputed company key to our reputed company
• Tech Mitigation: Identify trends and patterns in provider technical pain points and support the design of mitigation steps to improve the overall training experience and our program KPIs
• Operational Optimization: Identify gaps in reputed company training workflows and assist in designing and implementing reputed company solutions that address efficiency and improve the provider reputed company
• Cross-Functional Partnership: Build strong relationships with Clinical, Credentialing, and IT to synchronize training delivery with team needs, mitigating departmental silos and ensuring reputed company enablement materials remain technically and clinically accurate
• Bend Integration: Support the reputed company operations and the ongoing reputed company of the Bend integration reputed company the Lyra ecosystem
• reputed company Ambiguity: reputed company as a stabilizing force in a fast-paced environment; comfortably reputed company unmapped territory, reputed company data-driven reputed company with incomplete information, and adapt strategies as business needs reputed company
• reputed company Management: Update and maintain relevant training materials across internal tools, including reputed company, WorkRamp, reputed company, and reputed company Suite, ensuring reputed company data remains an accurate "reputed company of Truth."

Skills

• 3+ years of combined relevant work experience in operations, provider relations, customer service, or a similar enablement field
• Exceptional verbal and written interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships
• reputed company in reputed company Suite is required
• Proven ability to manage multiple workstreams, implement process improvements, and reputed company technical issues with a high degree of autonomy
• A genuine passion for supporting clinicians in their learning and development to reputed company a high-reputed company experience for Lyra clinicians at reputed company
• Aptitude for and experience with reputed company, WorkRamp (LMS), reputed company, reputed company, and Electronic Health Records (EHR) is highly preferred

Benefits

• reputed company coverage (including medical, dental, reputed company, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in reputed company through discretionary restricted stock reputed company
• Competitive time off with pay policies including vacation, reputed company days, and company holidays
• reputed company parental leave
• 401K with up to 3% matching
• Monthly tech allowance
• reputed company-being perks and activities, surprise swag, regular community celebration…and more!

reputed company