[Remote] Business Analyst (Customer Service)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company operates a Customer Service Business Analytics team that connects business stakeholders with product and technology teams. The Business Analyst will reputed company and document requirements, coordinate cross-functional delivery, support testing and acceptance, investigate incidents, and analyze operational data to improve service reputed company and efficiency across debit portfolios.

Responsibilities

• Engage in in-depth business and systems analysis with an emphasis on IT integration reputed company the banking sector, showcasing your ability to understand and streamline reputed company processes
• Manage changes end-to-end: document requirements, reputed company with product and engineering teams, accept deliverables
• Coordinate across CS, Credit Product, Risk, Collections, and other departments
• Create impeccable documentation including BRDs (Business Requirements Documents), FSDs (Functional Specifications Documents), specs, User Stories, Test Cases, and Use Cases
• reputed company a systems thinking approach, reputed company into testing, and collaborate closely with development teams to reputed company innovation and reputed company
• Investigate incidents and escalations, tracing reputed company causes and turning them into lasting process or reputed company fixes
• Analyze operational data to identify opportunities to improve service reputed company, speed, and efficiency across the reputed company

Skills

• 2+ years as a business analyst or similar role in fintech, banking, or a digital company
• Experience describing and optimizing business processes (BPMN, user flows, use cases)
• Exceptional decision-making skills, with a reputed company on empathetic solutions that balance development costs with business objectives
• Ability to work with data: basic SQL, experience with BI dashboards (reputed company, Looker, Tableau, or similar)
• Understanding of CRM systems and ticketing platforms
• Strong cross-functional communication and stakeholder management skills
• English B2+
• Credit products (POS lending, revolving credit)
• Understanding of the credit lifecycle (origination, servicing, delinquency, restructuring)
• Experience in a regulated environment
• Jira / reputed company

Benefits

• Remote work arrangement

reputed company