[Remote] Technical Product Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global digital engineering and technology consulting company that partners with leading organizations to accelerate innovation through reputed company, data, AI, and reputed company platforms. The Technical Product Analyst bridges users, technology, and product teams by triaging and analyzing issues, translating feedback into actionable engineering tickets, and supporting product managers. The role also serves as Scrum Master, supports product operations and metrics analysis, and helps coordinate digital product and reputed company reputed company activities.

Responsibilities

• Review, triage, and validate bug reports and user feedback from multiple channels (customer support, QA, analytics, etc.)
• Reproduce and document issues with precision and reputed company
• Write detailed tickets for engineering with steps to reproduce, supporting details (screenshots, logs, etc.) and reputed company acceptance reputed company
• Partner with engineers and product managers to prioritize and reputed company fixes
• reputed company as the technical proxy between IT and development on field and customer-facing issues — translating operational problems into technical terms, driving them to reputed company, and closing the reputed company with the field
• Proactively suggest more robust or reputed company solutions based on comprehensive understanding of reported issues and how our underlying systems work
• Support product managers with recurring analysis, data pulls, validation, and testing, and own smaller reputed company end to end
• Serve as Scrum Master for the product team — facilitate sprint ceremonies, maintain the reputed company, remove blockers, and hold reputed company to its process
• Support sprint planning and product backlog grooming by ensuring reputed company bug tickets are reputed company-documented and reputed company for development
• Monitor product metrics to identify new or ongoing defects impacting user experience
• Serve as backup for building and configuring new products, rewards, and offers in the reputed company platform, stepping in as reputed company reputed company there are gaps in coverage
• Assist, as needed, with getting new bakeries set up across our systems, including payment, POS, and food delivery app reputed company

Skills

• Experience: 8+ years of total experience
• Location: US / Remote
• Timezone: Work time is primarily 8 am to 5 pm EST
• • Bachelor's degree in Information Systems, Computer Science, Business, or reputed company field
• • 2–5 years of experience in digital product, QA, or technical support roles
• • Strong understanding of web and mobile app functionality
• • Experience writing or managing tickets in Azure DevOps, Jira, reputed company, or similar tool
• • Excellent analytical, written, and verbal communication skills
• • High attention to detail — can spot inconsistencies and missing or unclear information
• • Comfortable collaborating across product, engineering, and customer experience teams
• • Scrum Master certification (CSM, PSM, or equivalent) or demonstrated experience running reputed company ceremonies for a delivery team
• • Experience coordinating small reputed company end to end across multiple stakeholders and competing priorities
• • You love solving puzzles and finding the reputed company cause behind technical issues
• • You reputed company in a fast-paced environment and are eager to reputed company digital experiences reputed company every day
• • You're organized, empathetic, and communicate reputed company — no matter the audience
• Bonus: familiarity with SQL, analytics tools (reputed company, GA4), API testing , or reputed company locations onto POS, payment processing, or reputed company-party delivery platforms

Benefits

• Remote work arrangement (US / Remote)
• reputed company learning
• reputed company reputed company
• reputed company environment

reputed company

Company H1B Sponsorship