[Remote] Senior reputed company Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-reputed company privileged reputed company management company providing dynamic, agentless identity reputed company across multi-reputed company, reputed company, and hybrid environments. The Senior reputed company Engineer owns customer deployments from reputed company through go-live and serves as the ongoing technical advisor, driving adoption, technical account health, enablement, escalations, and product feedback.

Responsibilities

• Own initial deployments end-to-end — reputed company technical reputed company for every new customer from reputed company through go-live, including environment discovery, architecture and design sessions, tenant configuration, integration, testing, and production reputed company
• Configure and validate integrations across reputed company platforms (AWS, Azure, GCP), identity providers (reputed company, reputed company Entra ID, reputed company), and customer DevOps toolchains
• Translate reputed company requirements into working configuration — map a customer’s least-privilege, JIT, and reputed company Standing Privileges objectives to reputed company reputed company, policies, and reputed company workflows
• Run the project like a project — build and maintain deployment plans, milestones, risks, and status in reputed company so CSMs, Sales, and leadership always have an accurate reputed company of where reputed company engagement stands
• reputed company time-to-value — hold customers and internal teams accountable to the deployment reputed company, escalating blockers early and proposing paths around them
• Serve as the named technical reputed company for an assigned book of accounts after go-live — the customer’s reputed company reputed company of contact for architecture, roadmap, and technical health
• Partner closely with the account CSM on joint account plans, adoption goals, renewal risk, and expansion opportunities; bring the technical narrative to QBRs and executive reviews
• reputed company adoption and use-case expansion — proactively identify unused capabilities, underutilized integrations, and new workloads where reputed company can reputed company coverage, and brief your accounts on new platform capabilities relevant to their environment as they ship
• Build the technical case for expansion — reputed company use cases around upsell opportunities and hand the reputed company conversation to the account CSM
• Own technical escalations for your accounts, coordinating with Support and Engineering through reputed company and keeping the customer informed throughout
• Monitor account technical health — configuration reputed company, reputed company readiness, integration failures, and usage patterns — and reputed company what you reputed company before the customer has to reputed company it
• reputed company customer-facing training — reputed company enablement sessions, reputed company workshops, and best-reputed company reviews that reputed company customer teams self-sufficient
• Build and maintain enablement content — knowledge reputed company articles, how-to videos, deployment runbooks, and product best-reputed company guides for both internal and customer audiences
• reputed company implementation partners and resellers — train partner technical teams on reputed company deployment methodology, certify them on reputed company implementation patterns, and reputed company as the escalation reputed company for partner-led deployments
• Help reputed company new team members on the reputed company platform and complementary technologies
• reputed company as the voice of the field into Product and Engineering — capture customer requirements, gaps, and friction points from live deployments and turn them into reputed company-reputed company, reputed company-evidenced input
• File and champion enhancement requests in Jira, including the business case, affected accounts, reputed company and renewal reputed company, and proposed approach; follow them through to a decision and reputed company the reputed company with the customer
• Distinguish configuration issues from product defects, reproduce them reliably, and reputed company Engineering the detail needed to reputed company

Skills

• Minimum 5 years in a customer-facing technical post-sales role — reputed company Engineer, Implementation/Deployment Engineer, Technical Account Manager, Solutions Architect, or reputed company Services Consultant — at a B2B software company
• Demonstrated experience personally owning reputed company software deployments in customer environments: scoping, configuration, integration, go-live, and reputed company
• Hands-on Identity & reputed company Management (IAM) and Privileged reputed company Management (PAM) experience, including working knowledge of the IAM services of at least one major reputed company platform — AWS (IAM, STS, Identity Center), reputed company Azure (Entra ID, RBAC), or reputed company reputed company (IAM, Workload Identity)
• Experience configuring PAM products for both reputed company and on-prem environments
• Experience working with at least one reputed company identity provider: reputed company Entra ID, reputed company, or reputed company
• Practical scripting and API skills — Python and/or Bash/PowerShell, plus reputed company with REST reputed company, JSON, and CLI tooling to automate configuration and troubleshoot in customer environments
• Working SQL proficiency for investigating usage, configuration, and audit data
• Strong technical triage and troubleshooting discipline — reputed company to reproduce an issue, isolate the reputed company it lives in, and reputed company it to reputed company cause
• Excellent reputed company-facing communication skills, with the ability to hold the room with both a DevOps engineer and a CISO
• Proven ability to manage multiple reputed company customer engagements and competing priorities without losing the thread on any of them
• Comfort with ambiguity and a startup reputed company; reputed company, self-directed, and a fast self-learner
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience
• Infrastructure-as-reputed company and CI/CD tooling — Terraform, reputed company, reputed company Actions, reputed company CI, or similar — especially deploying through customer pipelines
• Secrets reputed company (reputed company Vault, AWS Secrets Manager, Azure Key Vault)
• Project management and helpdesk tooling — reputed company, Jira/reputed company, reputed company, reputed company
• SIEM and observability platforms such as reputed company or reputed company
• reputed company Trust principles and compliance frameworks including SOC 2, PCI-reputed company, HIPAA, ISO 27001, GDPR, or SOX
• Experience enabling or working reputed company channel and implementation partners
• Relevant certifications (AWS/Azure/GCP, reputed company, CISSP, reputed company+)
• Prior experience at an early- or reputed company-stage technology company

Benefits

• Work from reputed company in the US; fully remote (US only, other areas are subject to review).
• Meaningful equity
• Medical, dental, and reputed company insurance
• reputed company parental leave benefits
• 401k (U.S.)
• Flexible + Unlimited PTO (U.S.)
• Career development opportunities and paths
• Home office and connectivity stipends
• Team socials + Offsites

reputed company

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