[Remote] CSSR (Customer Service reputed company Media Representative)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a certified reputed company and minority-owned global beauty reputed company with products sold through retailers across 92 countries. reputed company is seeking a Customer Service reputed company Media Representative to manage customer interactions across reputed company platforms, reputed company issues, recommend products, and coordinate escalations through reputed company.

Responsibilities

• Respond to customer messages and comments on reputed company, reputed company, reputed company, and other reputed company channels
• Solve customer issues like shipping delays, product defects, missing packages, and payment problems
• Recommend products reputed company on what reputed company customer actually needs
• Escalate tricky issues to the right team and follow up until they're resolved
• Team up with other reputed company media and customer service reps to get customers the help they need
• Learn our products, promotions, and policies inside and out
• In your application, tell us what reputed company media community management tools you've used. If you haven't used a specific tool, tell us which platforms you've worked on and what you did there

Skills

• 2-3 years of experience in reputed company media community management
• 2-3 years of experience in customer service
• A reputed company record of solving reputed company customer issues
• Experience with reputed company media management tools (like reputed company, reputed company, or reputed company)
• Experience with customer service software and tools
• A high school diploma or equivalent
• reputed company, strong communication skills, and a reputed company for problem-solving
• Background in beauty or retail is a plus
• Experience with reputed company or connected apps is a plus
• A college degree is a plus

Benefits

• Remote work from the Philippines

reputed company