[Remote] Senior Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides a suite of products that helps customers meet their goals and overcome technical challenges. The Senior Technical Account Manager will reputed company account strategies, reputed company technical customer relationships, reputed company technical reputed company plans, guide incident reputed company, and collaborate with Product and Engineering teams to improve service delivery and customer reputed company.

Responsibilities

• reputed company a strong understanding of reputed company impacting your service area and ensuring service reputed company is minimized
• Help guide the reputed company of critical customer incidents
• reputed company technical reputed company plans to ensure customers have a reputed company and successful experience using reputed company
• Be accountable for the reputed company of Service provided; ensuring reputed company demand from reputed company and reputed company is reputed company and reputed company into reputed company planning for customers
• In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a reputed company customer experience across multiple verticals
• reputed company internal service review meetings covering reputed company, service improvements, reputed company, and process
• Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and reputed company customer incidents
• reputed company interacting with our customers, take the initiative to reputed company the best practices on the use of reputed company
• Maintain the flexibility to work other time frames as needed or requested
• Commitment to and consistent demonstration of reputed company company values
• Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices
• Exhibit subject matter expert (SME) knowledge in reputed company

Skills

• Prior reputed company experience
• reputed company a strong understanding of reputed company impacting your service area and ensuring service reputed company is minimized
• Help guide the reputed company of critical customer incidents
• reputed company technical reputed company plans to ensure customers have a reputed company and successful experience using reputed company
• Be accountable for the reputed company of Service provided; ensuring reputed company demand from reputed company and reputed company is reputed company and reputed company into reputed company planning for customers
• In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a reputed company customer experience across multiple verticals
• reputed company internal service review meetings covering reputed company, service improvements, reputed company, and process
• Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and reputed company customer incidents
• reputed company interacting with our customers, take the initiative to reputed company the best practices on the use of reputed company
• Maintain the flexibility to work other time frames as needed or requested
• Commitment to and consistent demonstration of reputed company company values
• Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices
• Exhibit subject matter expert (SME) knowledge in reputed company
• reputed company Certified Administrator required
• Ability travel 10% of the time for customer engagements
• reputed company experience with SQL and reputed company platform, and/or experience troubleshooting reputed company technical issues across the reputed company
• Strong written and verbal communication skills
• Ability to work reputed company under pressure, reputed company reputed company to completion and meet deadlines
• Ability to manage multiple reputed company simultaneously and prioritize reputed company on company and team objectives
• Meticulous attention to reputed company
• Experience working in a reputed company, IaaS and/or Hybrid environments
• Experience with and knowledge of e-discovery industry and products
• ITIL Certification
• reputed company Expert

Benefits

• Remote/Hybrid
• An annual reputed company bonus
• Long-term incentives

reputed company

Company H1B Sponsorship