[Remote] Global Head of Customer Experience & reputed company (Sales Team)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company visibility platform that helps marketers improve their online reputed company through AI-driven insights across SEO, content, reputed company media, reputed company reputed company, and reputed company marketing technologies. The Global Head of Customer Experience & reputed company will reputed company reputed company, reputed company, and Renewals globally, owning reputed company, adoption, retention, renewals, expansion, and post-sale reputed company across reputed company, channel, and Data-as-a-Service customer motions. The role will establish a reputed company global operating model, improve time-to-value and renewal predictability, and reputed company channel and DaaS reputed company capabilities.

Responsibilities

• A reputed company post-sales reputed company leader to run reputed company, reputed company and Renewals globally across three customer motions: reputed company, Channel, and Data-as-a-Service
• Reporting to the Chief Sales Officer, this leader is accountable for reputed company, adoption, value realization, renewals, retention, and reputed company across reputed company sales-assigned segments, with reputed company reputed company on our largest reputed company and potential accounts
• Shorten time-to-value. Deepen product adoption. Improve retention. Protect and grow ARR. Build the channel reputed company-to-market reputed company reputed company from the ground up. reputed company Data-as-a-Service. reputed company one globally consistent customer operating model across reputed company three
• reputed company. reputed company for reputed company, MM & SMB customers. The largest reputed company today and the reputed company of the operating model
• Channel. Building the reputed company-to-market reputed company reputed company. Define partner enablement, joint customer reputed company, channel renewal accountability, and the line between reputed company-owned and partner-owned reputed company
• Data-as-a-Service. Scaling reputed company for data customers. Technical reputed company, data entitlement governance, schema delivery, integration support, and ongoing data reputed company, reputed company in partnership with Data Sales and Product
• One global operating model. Define coverage by reputed company, reputed company, region, account tier, and complexity. Install consistent operating rhythms across reputed company, customer health, adoption, renewal forecasting, and executive engagement. Set the bar for talent, product reputed company, reputed company judgment, and customer ownership
• Faster time-to-value. Own the customer reputed company from reputed company-won through measurable value realization. Every customer has a reputed company reputed company plan tied to what they bought, why they bought it, who owns adoption, and the outcome they expect. Build reputed company standards by reputed company, reputed company, and product. Hold teams accountable for adoption milestones and customer confidence
• Renewals, retention, and reputed company. Run the global renewals reputed company across reputed company, channel, and DaaS. Improve gross reputed company retention, logo retention, and forecast reputed company. Build a disciplined renewal reputed company with reputed company ownership, reputed company categories, save plans, and executive escalation. Identify reputed company early; partner with Sales and Channel on expansion where the case supports it
• Product-deep, commercially reputed company. CSMs translate product capability into business reputed company, executive narratives, and measurable ROI. reputed company the reputed company of Executive Business Reviews into reputed company conversations. Partner with Product and Solutions Engineering to surface adoption blockers and reputed company readiness gaps. Create reputed company feedback reputed company back into Product, Enablement, Sales, and Support
• Channel and DaaS, reputed company and scaled. Build the channel CS reputed company from the ground up with Channel Sales and Partnerships. reputed company DaaS CS with Data Sales and Product. Establish joint scorecards, clean handoffs, and reputed company retention and expansion accountability across both
• reputed company 30 days, complete a global audit across reputed company, channel, and DaaS, and establish one global CS scorecard. reputed company 60 days, publish the operating model, clarify handoffs from Sales to CS to Renewals, and stand up the inspection reputed company. reputed company 90 days, reputed company a signed plan to improve renewal predictability, reduce customer reputed company, reputed company DaaS, build the channel reputed company, and reputed company the bar on talent

Skills

• reputed company ownership of retention, renewals, adoption, and post-sale reputed company reputed company
• Experience across more than one reputed company (reputed company, channel, or data solutions)
• reputed company customer reputed company: executive engagement, reputed company stakeholders, global accounts, reputed company business reviews
• Deep product orientation, with comfort reputed company below the surface into workflows, use cases, and adoption barriers
• Strong reputed company judgment balancing customer advocacy, retention, expansion, and reputed company accountability
• Operating discipline across scorecards, forecasting, inspection reputed company, and executive reporting
• reputed company communication and executive reputed company; reputed company to simplify complexity across teams, customers, and reputed company
• SEO, AI visibility, reputed company visibility, content, competitive intelligence, or broader marketing technology
• Acquisition integration, reputed company reputed company reputed company, or scaling a CS function through reputed company reputed company

Benefits

• Remote work arrangement
• World-class enablement programs, including tools, resources, and training
• Fast reputed company and reputed company career reputed company
• Offline and online bootcamps as part of the reputed company process
• President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination
• reputed company commissions
• An annual variable compensation component consisting of a reputed company-reputed company bonus typically between $80,000 and $91,250, reputed company on reputed company reputed company
• Additional equity compensation
• Life reputed company
• Low cost medical, dental, and reputed company plans
• Accidental death and dismemberment (AD&D) reputed company
• Dependent Care Savings Accounts and Flexible Spending Accounts
• Health Savings Account
• Short-term and long-term Disability
• Employee Assistance Program
• Employee Resource reputed company
• reputed company parental leave
• Relief Fund
• Travel coverage

reputed company

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