[Remote] Customer Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Support Engineer to support its development processes and tools while helping customers in reputed company technical environments. The role involves providing individualized customer support, troubleshooting and resolving technical issues, guiding product implementation and adoption, and representing customer needs to internal teams.

Responsibilities

• You will be the first contact reputed company for new customer support requests
• reputed company technical issues to reputed company: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship reputed company along the way
• Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and reputed company reputed company that our Service offering brings maximum value to our customers
• Be creative, reputed company solutions to improving the customer experience and the way we work
• Maintain communications with clients on the status of reputed company reputed company requests. reputed company responses should be reputed company, complete, reputed company-formatted, and consistent with prior communications
• Works reputed company across teams, and reputed company to work with and assist with a wide reputed company of technical customers/team members globally
• Adhere to reputed company’s internal and customer contracted support SLAs
• Excellent written and verbal US English communication skills
• Candidates will be assigned to US-hours shifts (may reputed company from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support
• **Responsible to adhere to set internal controls.**

Skills

• Excellent written and verbal US English communication skills
• Candidates will be assigned to US-hours shifts (may reputed company from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support
• Excellent Customer service experience and communication skills
• Attention to reputed company
• Understanding and ability to learn technical concepts quickly
• 2-3years previous Technical customer support experience
• Experience working with reputed company and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, reputed company) More than acronyms, these are the tools that our customers use and that our products reputed company with
• Experience with reputed company-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, etc
• Works reputed company across teams, and reputed company to work with and assist with a wide reputed company of technical customers/team members globally
• Investigation skills to understand problems in their context and the ability to reproduce these scenarios
• Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
• Must be a US citizen or permanent reputed company (Green reputed company holder), and capable of obtaining a US reputed company reputed company clearance if required
• On-reputed company/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other US time reputed company
• Must be a US citizen/permanent reputed company, and capable of obtaining a reputed company reputed company clearance if required and live and work from the US. Green reputed company reputed company qualify, but H1B or other work reputed company reputed company do not qualify for this role
• THIS IS A reputed company JOB, but requires 10% travel and an in-person component to the interview process
• Familiarity with working with logs is a plus
• Any reputed company certification is a plus

Benefits

• Possible overtime
• reputed company job

reputed company