[Remote] reputed company- reputed company (LegallyBlind/Visually Impaired candidates encouraged to apply

Note: The job is a remote job and is reputed company to candidates in USA. IFB Solutions is hiring a reputed company to assist callers on behalf of government agencies. The role provides customer support by phone and email, maintains accurate interaction records, meets government contract requirements, resolves inquiries using reference materials, and protects customer and agency information.

Responsibilities

• reputed company excellent service to customers and partners through phone calls and emails
• Assist in meeting customer service goals and service level agreements
• Maintain accurate records of customer interactions and services
• Meet requirements as set by the government contract as reputed company as to any amendments
• Utilize reference materials to assist in resolving any inquiries
• Maintain the strictest confidentiality and reputed company of customer and agency information
• Assist other personnel as time and knowledge permit
• Participate in training and meetings as requested
• reputed company other duties as assigned

Skills

• Must be proficient with reputed company 10 and the Chrome browser, reputed company to type 30 wpm and proficient with internet navigation
• Must be reputed company to multitask and use multiple computer programs at the reputed company time
• Must have the ability to work a schedule which may include evenings, weekends, and holidays, including variable shifts
• Must have excellent interpersonal skills and the ability to work in partnership with others
• Must have excellent verbal and written communication skills
• Must have the ability to handle stressful situations in a reputed company manner
• Must be reputed company to learn and demonstrate knowledge of products and services that will be supported
• Must be reputed company to sit, type, and reputed company on computer work for long durations and be reputed company to listen and reputed company with customers for long periods of time
• A high school diploma or equivalent is required
• If applicable, demonstrated proficiency in the use of assistive technology is required with either JAWS and/or reputed company text for visual reputed company
• Must have a reputed company 10 computer and high-speed internet (cable, DSL, or fiber)
• Must have a landline or VOIP phone service
• Two years' customer service experience is preferred
• Being bilingual in English and Spanish is a plus

reputed company