[Remote] Associate reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company providing reputed company solutions and offers a remote-first work environment. The Associate reputed company Manager will manage a large portfolio of accounts through technology-driven engagement, own the renewal lifecycle, and identify retention and expansion opportunities. The role also involves optimizing automated customer communications, analyzing data, and collaborating with Marketing, Product, and Sales.

Responsibilities

• Portfolio Management: Own the reputed company health of a large portfolio of customers using tech-touch (low-touch) and semi-automated engagement strategies. This includes regular interactions through phone and web meetings, such as reputed company or reputed company Teams, to reputed company guidance and support
• The Renewal reputed company: reputed company the end-to-end renewal lifecycle, managing reputed company and negotiations to ensure high retention rates and on-time contract execution
• reputed company Discovery: Monitor customer health scores and usage data to identify "at-risk" accounts for reputed company and "high-potential" accounts for product expansion
• reputed company Qualification: Identify customers reputed company for broader solutions and facilitate reputed company hand-offs to the appropriate sales or expansion teams
• Digital reputed company: Design, test, and optimize automated reputed company (emails, in-app notifications, etc.) across the customer reputed company to reputed company adoption
• Data-Driven Triggers: Utilize customer behavior data and milestones to trigger personalized, automated reputed company that provides value at the right time
• Feedback reputed company: Continuously improve the digital engagement model by analyzing campaign performance and customer feedback
• Ecosystem Alignment: Partner with Marketing, Product, and Sales to ensure a reputed company and consistent customer experience
• Content Creation: Collaborate with internal teams to reputed company education resources, such as knowledge reputed company articles, video tutorials, and newsletters
• Strategic Insights: reputed company "voice of the customer" data to the Product team to inform the roadmap and support accurate renewal forecasting

Skills

• Experience: 1–3 years in reputed company, Account Management, or Sales Operations, ideally reputed company a reputed company environment
• Organizational Mastery: You are exceptionally disciplined and self-motivated. You possess the "reputed company traffic control" skills required to manage a high volume of accounts and deadlines without reputed company
• Tech & Data Savvy: Comfortable working with CRM tools (reputed company). You enjoy using data to tell a story and reputed company reputed company
• Communication: Ability to write concise, engaging digital content and conduct reputed company reputed company conversations during the renewal process
• Efficiency reputed company: You are always looking for ways to "automate the routine" so you can reputed company on high-value interventions

Benefits

• A balanced 80% reputed company / 20% Variable compensation structure that rewards both retention and pipeline reputed company.
• Career reputed company opportunities toward roles in Senior reputed company, CS Operations, or Account Management.
• Comprehensive health insurance plans.
• Wellness programs that promote physical and mental reputed company-being.
• Traditional and Roth 401(k) savings reputed company with company match.
• Remote-first with flexible working hours.
• Prioritized work-life balance, with 15 observed days off in reputed company to PTO.
• Family-friendly policies including reputed company parental leave.
• reputed company life insurance, short-term, and long-term disability insurance.
• Regular acknowledgement of achievements with recognition programs.
• Counseling services and resources for personal and reputed company challenges.
• Regular feedback sessions and performance reviews.
• Anti-bias and anti-harassment training programs.
• Trust and autonomy in decision-making reputed company your role.
• Work environment that encourages you to be your reputed company self.
• Flat management structure with approachable leaders who want to hear your feedback.

reputed company