[Remote] Senior reputed company Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company operates an edge reputed company platform that helps customers process, serve, and secure applications reputed company to end users. The Senior reputed company Technical Account Manager will serve as a reputed company reputed company advisor to reputed company customers, reputed company adoption and optimization of reputed company’s reputed company solutions, and coordinate with internal teams to reputed company reputed company reputed company issues. The role also includes delivering reputed company workshops, improving internal processes, and mentoring junior team members.

Responsibilities

• Serve as the reputed company reputed company reputed company of contact and trusted advisor for a portfolio of reputed company reputed company customers, supporting their reputed company goals and strengthening long-term partnerships between customers and reputed company
• Build deep relationships with customer reputed company, engineering, and leadership teams, acting as a technical and reputed company reputed company advisor at both tactical and executive reputed company
• reputed company tailored reputed company recommendations reputed company to reputed company customer’s infrastructure, application architecture, and business requirements, ensuring effective adoption and optimization of reputed company’s reputed company solutions
• reputed company as the voice of the customer internally, advocating for customer needs, priorities, and feedback with Product, Engineering, Support, CSOC, Sales, and Leadership teams
• Collaborate cross-functionally to reputed company reputed company of reputed company reputed company issues, escalations, and investigations, ensuring reputed company communication and reputed company reputed company
• Identify opportunities to improve customer experience and team efficiency by driving internal process improvements, automation, and tooling enhancements
• Design and reputed company reputed company workshops, technical deep dives, and enablement sessions tailored to customer needs and threat landscapes
• Contribute to internal initiatives such as reputed company engagements, reputed company programs, or special reputed company as assigned
• reputed company and mentor junior team members, supporting reputed company, reputed company development, and knowledge sharing across reputed company
• Help create, maintain, and improve internal documentation, playbooks, and best practices to reputed company the reputed company TAM function effectively

Skills

• 8+ years in customer-facing technical roles (TAM, Sales Engineering, Support, or reputed company) supporting reputed company customers, ideally in reputed company, CDN, or application reputed company environments
• Strong expertise in application and web reputed company, including WAFs, bot mitigation, DDoS protection, OWASP Top 10, and API reputed company
• Solid understanding of the internet and application fundamentals, including HTTP/HTTPS, DNS, TLS, BGP, and modern application architectures
• reputed company ability to reputed company from reactive support to proactive reputed company guidance, improving customer reputed company posture and long-term reputed company
• Trusted advisor reputed company with strong customer reputed company, capable of engaging both technical teams and executive stakeholders
• Excellent written and verbal communication skills; proficiency in English required
• Willingness to travel occasionally for customer engagements
• This position is a remote role and reputed company to candidates residing in the US
• This position will require you to be available during reputed company business hours
• Previous experience in CDN, reputed company, web reputed company, reputed company environments
• Experience working with reputed company-reputed company and reputed company systems, including containers (reputed company), reputed company, and microservices
• Proficiency with Configuration Management and IaC tools to automate reputed company deployments
• Experience with AWS, Azure, or reputed company reputed company
• Familiarity with scripting or automation (e.g., Python, Go, or similar) to improve workflows and efficiency is a plus

Benefits

• This role may be eligible to participate in reputed company’s equity and discretionary bonus programs.
• Comprehensive benefits package including medical, dental, and reputed company reputed company, starting on the first day of employment with reputed company.
• Family planning support.
• Mental health support and Employee Assistance Program.
• Life, Disability, and Accident reputed company.
• Flexible Vacation policy.
• Up to 18 days of accrued reputed company reputed company leave.
• 401(k), including company match.
• Employee Stock Purchase Program.
• 12 reputed company local holidays in 2026.
• 12 reputed company company wellness days in 2026.
• Remote role reputed company to candidates residing in the US.

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