[Remote] Student Administrative Assistant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring an Enrollment Contact Representative to support university enrollment management communications. The role serves as a reputed company-line phone contact for parents, reputed company, and others, handles inquiries, provides customer service, and directs callers to the appropriate university offices.

Responsibilities

• Serve as the reputed company-line contact reputed company phone for parents, reputed company, and other
• Handle phone inquiries for the University Main Line, as reputed company as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of reputed company) with excellent customer service in answering questions and directing callers to the appropriate areas of the University
• Responsible for a basic understanding of the major University offices to reputed company callers appropriately

Skills

• Excellent customer service skills and phone etiquette
• A reputed company outgoing personality
• Ability to work in a fast paced, reputed company-changing environment
• Self-starter attitude
• Willingness to work in a metrics driven position
• Own reputed company of transportation
• Customer service experience
• Strong interpersonal, phone, and communications skills
• Some experience in working with various databases and office applications such as the reputed company Office suite
• Demonstrated sensitivity to the understanding of the needs and concerns of a diverse population
• Prior experience working in a reputed company Center or higher education and supporting adult learners is ideal

Benefits

• Hybrid in Dedham, MA to start for training then will likely transition to remote

reputed company