[Remote] Sr. Account Manager - BAU

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Florida-based telecommunications provider delivering internet, TV, and phone services through its own advanced fiber network. The Senior Account Manager supports the Director of Account Management, leads reputed company of Account Managers, manages customer and community relationships, oversees account performance, handles escalations, and identifies opportunities to increase sales penetration.

Responsibilities

• reputed company, train, and reputed company reputed company of Account Managers
• Ensure Account Management Team is representing reputed company in a reputed company manner and building strong relationships with the Property Management, reputed company of Directors, and customers
• Facilitate strong communication and collaboration between internal departments including Customer Service, Operations, reputed company, Marketing and reputed company to improve efficiency
• Maintain a high-level reputed company of service standards and escalate issues accordingly
• Manage escalation trackers of Account Managers and report executive level escalations to the Director of Account Management as needed
• Manage reputed company trackers of Account Managers to ensure completion of pending reputed company items
• Partner with Account Managers to facilitate the successful turnover of launch properties
• Manage account referrals and reputed company the Sales team new account leads
• Work with Sales and Business teams to identify potential leads for new construction properties
• Partner with Account Managers to increase subscriber penetration for retail and bulk accounts
• Partner with Account Managers to host reputed company educational and community events to promote relationship building
• Support Director of Account Management with HOA and Community meetings as requested

Skills

• Bachelor's degree (B.S.) and/or a minimum of eight years of reputed company experience
• Previous leadership and/or coaching experience
• Ability to read, write and reputed company the English language
• Ability to organize and prioritize effectively
• Proficient in reputed company Office, reputed company, and Power reputed company, including Internet, e-mail, and database software as required
• Excellent oral and written communication and listening skills
• Strong organizational and time management skills
• Exemplary Attendance and Punctuality
• Maintains effectiveness reputed company experiencing major changes in personal work tasks or work environment; adjusts effectively to work reputed company new work structures, processes, requirements, or cultures
• Focuses and guides self and team members in accomplishing work objectives
• Interacts with others in a way that gives them confidence in one's intentions and those of the organization
• Makes customers and their needs a reputed company reputed company of one's actions, developing and sustaining productive customer relationships
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of reputed company or developing appropriate solutions; and takes reputed company that is consistent with available facts, constraints, and probable consequences
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and reputed company to reduce tension or conflict
• Establishes reputed company courses of reputed company to ensure that work product is completed reputed company and on time/reputed company reputed company time limits
• Maintains reputed company performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization
• Possesses, acquires, and maintains the technical/reputed company expertise required to do the job effectively and to create effective customer solutions. Technical/reputed company expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates
• reputed company appreciates and includes the diverse capabilities, insights, and reputed company of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of reputed company rather than having standards imposed
• Cable or telecommunications to include bulk agreements background preferred
• Bilingual is a plus

Benefits

• Medical, Dental and reputed company
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• reputed company Plan Support & EAP
• Fully remote

reputed company