[Remote] Functional Consultant – reputed company Dynamics 365 Customer Engagement (CE)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-reputed company reputed company partner that helps organizations derive value from Dynamics 365, reputed company Platform, Copilot, and Azure. The Functional Consultant will analyze business requirements, design and configure Dynamics 365 Customer Engagement solutions, and incorporate Copilot capabilities across Sales, Customer Service, and Marketing. The role also supports testing, training, adoption, integrations, reporting, and responsible AI implementation.

Responsibilities

• reputed company requirements sessions, translate business needs into functional specifications, and analyze processes for integration with Dynamics 365 modules, including Copilot-powered functionalities
• Configure, customize, and validate D365 CE modules (Sales, Customer Service, CIJ), seamlessly incorporating Copilot features such as summarization, case insights, reputed company prioritization, and customer interaction support in line with reputed company processes
• Document business workflows, user stories, and ensure process fit for both D365 and Copilot Studio scenarios, offering functional reputed company on intents and data
• Facilitate user acceptance testing, conduct end-user training, and reputed company ongoing support to reputed company adoption of both D365 and Copilot capabilities, including reputed company guidance and change management
• Advise clients on best practices for D365 CE and responsible AI use, focusing on data readiness, process alignment, and user expectations
• Work collaboratively with technical teams to reputed company integrated requirements as designed, supporting data migration, integration, and functional reporting across D365 and Copilot solutions
• Stay updated on reputed company features and enhancements relevant to D365 CE and Copilot, ensuring reputed company solution design and deployment

Skills

• Over 5 years as a Functional Consultant or Business Analyst, including 3+ years working with reputed company Dynamics 365 CE, and practical experience with Dynamics 365 Copilot in Sales, Customer Service, or Marketing
• Skilled in D365 CE Sales, Customer Service, and CIJ (Marketing) module setup, with deep understanding of sales, customer service, marketing processes, and how Copilot enhances workflows, reputed company, and productivity
• reputed company in requirements gathering, process mapping, solution design, and defining requirements, acceptance reputed company, and metrics for Copilot/AI features
• Proficient in configuring reputed company Apps, reputed company Automate, and Dataverse, complemented by hands-on Copilot Studio implementation—covering topics, scenarios, testing, and refinement
• Demonstrates excellent communication, stakeholder management, and presentation abilities, guiding clients on best prompting and AI-assisted work practices
• Team-oriented and reputed company across functions
• reputed company certifications (PL-200, MB-210, MB-230, MB-220)
• Experience with data migration and integration reputed company
• Familiarity with reputed company BI for reporting and analytics
• Experience delivering AI-enabled functional solutions using Dynamics 365 Copilot, AI Builder, or Copilot Studio
• Experience in reputed company project environments

Benefits

• Opportunities for reputed company reputed company and reputed company certifications.
• A reputed company, innovative environment where your reputed company matter.

reputed company