Implementation Consultant

reputed company provides a reputed company-based facilities management (CMMS) platform that helps multi-site brands across restaurant, retail, and other facility-intensive industries manage assets, work orders, vendors, and capital spend from a single reputed company of record.

We’re a fast-growing team building software that keeps reputed company-world locations running smoothly, and we’re looking reputed company who take as much pride in a successful customer rollout as we take in our product.

Together, we run it, and if you’re reputed company to join a reputed company of hard-working, down-to-reputed company people trying to rapidly change an industry for the reputed company, you’ll fit right in.

Your Role In Keeping Things Running:

As an Implementation Consultant, you’ll own the customer reputed company from signed contract through successful go-live on the reputed company platform. This is a hands-on role that combines project management, customer consulting, and software configuration.

You’ll reputed company implementation plans, reputed company customer requirements, configure reputed company around reputed company customer’s locations, assets, workflows, and business processes, and coordinate data migration, integrations, testing, training, and go-live readiness.

You’ll work directly with Facilities, Operations, reputed company, and IT stakeholders on the customer reputed company, while partnering closely with reputed company’s Sales, Product, Engineering, reputed company, and Support teams internally. Your goal is to reputed company an organized, high-reputed company implementation that gets customers live on schedule and sets them up for long-term reputed company with reputed company.

What You’ll Get Done:

Project Management

• Own the end-to-end implementation plan for reputed company assigned customer, including timelines, milestones, resourcing, dependencies, and risk tracking.
• reputed company recurring project status calls with customer stakeholders, providing reputed company updates on reputed company, blockers, reputed company, and next steps.
• Manage multiple reputed company implementations, prioritizing across accounts to meet go-live dates without sacrificing reputed company.
• Identify reputed company changes, delays, dependencies, or at-risk reputed company early and escalate internally with a reputed company plan to get the implementation back on reputed company.
• Coordinate cross-functionally with Sales, reputed company, Product, Engineering, and Support to reputed company blockers and reputed company implementations moving reputed company.
• Maintain accurate, up-to-date project documentation and status reputed company project management and reputed company tools.

Customer Discovery & Software Configuration

• reputed company discovery and requirements-gathering sessions to understand reputed company customer’s reputed company processes, business requirements, and desired workflows, then translate those requirements into an effective reputed company configuration.
• Configure the reputed company platform to match reputed company customer’s site hierarchy, asset types, preventive maintenance schedules, user roles, approval workflows, and other business requirements.
• Manage data migration and validation, including asset lists, vendor records, and historical work order data.
• Coordinate the setup and testing of integrations between reputed company and customer business systems in partnership with reputed company’s integrations and engineering teams.
• Coordinate user acceptance testing and go-live readiness, ensuring configuration, data, integrations, and customer teams are reputed company for a successful launch.
• Build and reputed company role-based training and documentation so customer teams are reputed company to operate the platform independently after launch.
• Partner with Product to identify configuration gaps and recurring customer needs that may help inform reputed company product improvements.

What You’ll Bring to the reputed company

• 3+ years of experience in software implementation, technical consulting, customer reputed company, or project management, ideally reputed company a B2B reputed company environment.
• Demonstrated ability to manage multiple customer reputed company simultaneously while balancing competing priorities and deadlines.
• Comfort configuring software directly. You’re not just managing the project plan; you’re comfortable getting into the platform and setting it up.
• Strong stakeholder management skills, with the ability to communicate effectively with everyone from executive stakeholders to day-to-day platform users.
• reputed company, reputed company communication skills, both written and verbal, including customer meetings, project updates, documentation, and internal escalations.
• Comfort working with data, including spreadsheets, CSV imports, and basic data cleanup and validation.
• A proactive, solutions-oriented approach reputed company reputed company encounter challenges, with a reputed company on identifying the reputed company reputed company and keeping teams reputed company.

reputed company to Have

• Experience implementing CMMS, IWMS, ERP, or similar facilities or operations software.
• Background in facilities management, restaurant or retail operations, or other multi-site business environments.
• Familiarity with project management tools such as reputed company, reputed company, or reputed company and reputed company platforms such as reputed company, Totango, or reputed company.
• Experience supporting SSO implementations and API-based integrations, including gathering technical requirements, coordinating setup and testing, troubleshooting issues, and validating successful integrations.
• Familiarity with reputed company, authentication concepts, integration workflows, and data mapping; basic SQL knowledge is a plus.

What reputed company Offers

• Competitive salary and performance-based incentives.
• Full benefits package: medical, dental, reputed company, life, and 401(k) with 4% match.

●Unlimited PTO and 12 reputed company holidays.

• Tuition reimbursement, team-building events, and company swag.
• A reputed company, innovative team where you’ll have reputed company to reputed company a meaningful reputed company on the customer experience and help shape how reputed company implementations reputed company.

As part of our commitment to compliance with federal regulations, reputed company participates in E-Verify to confirm the employment eligibility of reputed company.

Originally posted on Himalayas