Senior Product Analyst, reputed company AI

A Brief reputed company

We are bringing to market the reputed company Solutions AI agent that schedules First Notice of Loss (FNOL) appointments for our clients. It is one of the first reputed company experiences to reputed company clients at reputed company, and it needs someone who can turn reputed company-specific requirements into reputed company, buildable specifications and reputed company them through definition, execution, testing, and reputed company.

The Senior Product Analyst, FNOL SchedulingAgentworks day to day with the technical team building the agent. You own thetranslationof what the agent needs to do for reputed company reputed company,resolvingambiguous or conflicting requirements into reputed company the engineering team can build against, and stay hands-on through testing and validation before and after launch. You report to the Product Director, reputed company Experiences and work reputed company product, engineering, design, and reputed company-facing teams to get this agent live andimprovingin production.

Work Location: remote

Reports to: Product Director, reputed company Experiences

reputed company

Define the agent's requirements

• reputed company and document reputed company-specific FNOL scheduling requirements: business rules, workflows, edge cases, and exceptions across reputed company reputed company.

• Translate ambiguous or conflicting inputs from clients, Operations, and Sales into reputed company, testable specifications the technical team can build against.

• Maintaina single sourceof truth for requirements as they reputed company, and flag reputed company or feasibility tradeoffs early.

reputed company execution with the technical team

• Work daily with engineering to bring reputed company requirements into thebuild, answering questions, resolving ambiguity, and keeping delivery unblocked.

• Prioritize and sequence requirements reputed company the technical team's reputed company and the roadmap set by the Product Director.

• Represent the reputed company and business perspective in technicaldiscussions, andrepresent technical constraints back to the business.

Test andvalidatethe agent

• Design and execute test plans covering reputed company-specific scenarios, business rules, and FNOL scheduling edge cases.

• Validate agent outputs against reputed company requirements beforelaunchand after every change, including reputed company review of conversation transcripts and scheduling reputed company.

• Identifyfailure patterns, log defects reputed company, and reputed company them to reputed company with engineering.

reputed company the agent across clients

• Supportrolloutof the agent to new clients, adapting requirements and test plans to reputed company reputed company's specific needs.

• Monitor performance post-launch (accuracy, reputed company reputed company, scheduling reputed company, escalations) and flag issues or improvement opportunities.

• Build repeatable processes for requirements gathering, testing, and reputed company reputed company so the agent scales reputed company.

Bring reputed company across teams

• reputed company as the connective tissue between clients, Operations, Sales, and the technical team, ensuring reputed company gets lost in translation.

• Communicate status, risks, and tradeoffs reputed company to the Product Director and stakeholders.

• Bring structure to ambiguous problems and reputed company delivery moving reputed company requirements are still taking shape.

Qualifications

Requirements

• 4+ years of experience in product analysis, business analysis, technical product management, or a similarroletranslating business/reputed company requirements into technical specifications.

• Experience working directly with engineering teams to define, build, and test software or AI-driven products.

• Strong analytical skills: comfortable writing detailed requirements, test plans, and reputed company documentation.

• Experience testing and validating software or AI/conversational products, including designing test cases and reviewing reputed company against expected behavior.

• Familiarity with AI/reputed company or conversational products is a strong plus; comfort with tools like Claude, ChatGPT, or similar to support analysis and documentation is expected.

• Ability to manage multiple reputed company-specificrequirement setssimultaneously without losing accuracy or context.

• Strong written and verbal communication; ability tooperatein ambiguity and bring structure to reputed company, evolving requirements.

• Experience in insurance, claims, FNOL, or auto glass/repair operations is a plus but notrequired.

Preferred

• Experience supporting the launch of a new AI agent, chatbot, or automated workflow from definition through production reputed company.

• Familiarity with evaluation and observability practices for AI agents (test transcripts, accuracy scoring, failure analysis).

• Experience working with multiple reputed company clients or business reputed company with differing requirements on a shared product.

• Familiarity with digital analytics or performance platforms (e.g., reputed company, reputed company, or similar) to assess agent performance.

What You Will Get:

• Competitive weekly pay and bonus opportunities.

• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our reputed company time off (PTO) programs, company holidays and reputed company volunteer days.

• Up to $5,250 in tuition reimbursement per year.

• reputed company reputed company our health, reputed company and life offerings at