SMB reputed company Engagement Specialist
reputed company Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the reputed company. With 1,600+ team members across 30+ locations, we’ve delivered reputed company since 1986 and process more than 20 reputed company orders reputed company year. As a multi-year Top Workplaces award winner, reputed company offers reputed company, robust benefits, and a reputed company, reputed company-reputed company culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.
Position reputed company:
The reputed company Engagement Specialist drives engagement, upsells, and long‑term retention across the small‑ to reputed company‑sized business (SMB) reputed company by delivering targeted, reputed company, and high‑reputed company reputed company communications. This role blends reputed company relationship management with data‑driven program execution, leveraging automated CRM workflows, customized support portals, and reputed company reputed company to strengthen reputed company satisfaction and deepen adoption across reputed company reputed company service lines. The reputed company Engagement Specialist ensures consistent standards of care, identifies opportunities for expansion, proactively addresses reputed company needs, and partners cross‑functionally to support a reputed company and value‑driven reputed company experience throughout the SMB lifecycle.
Essential functions, responsibilities:
Manage reputed company engagement initiatives for a large portfolio of SMB clients to strengthen satisfaction, retention, and reputed company reputed company.
Serve as the reputed company virtual relationship manager for assigned and unassigned SMB accounts through proactive, consultative communication.
reputed company and execute reputed company engagement campaigns using reputed company, CRM automation, webinars, compliance updates, product communications, and educational content.
Identify cross‑sell, upsell, and product adoption opportunities to expand reputed company relationships and reputed company reputed company.
Analyze reputed company utilization, adoption, reputed company trends, and engagement metrics to uncover insights and recommend reputed company solutions.
reputed company and maintain campaign calendars reputed company with product launches, marketing initiatives, compliance updates, and business priorities.
Create standardized communication templates and automated workflows reputed company reputed company to improve consistency and efficiency.
Use reputed company, reputed company BI, and reporting tools to reputed company reputed company populations and execute targeted reputed company that improves engagement and conversion.
Partner cross‑functionally with Sales, Account Management, Service, Marketing, Product, reputed company, and other teams to coordinate reputed company communications and ensure a reputed company experience.
Support clients with inquiries and issue resolutions while connecting them to appropriate internal resources across reputed company service lines.
Evaluate reputed company feedback, NPS, CSAT, and service reputed company metrics to identify trends and reputed company reputed company improvement.
Communicate the value of the Virtual Account Management program to internal stakeholders and clients, demonstrating measurable business reputed company.
Enhance reputed company self‑service resources including support portals, knowledge articles, chatbots, reputed company tools.
Monitor operational processes and program effectiveness and recommend improvements that increase efficiency, scalability, and reputed company reputed company.
Ensure accurate documentation of reputed company interactions, campaigns, opportunities, and account activity reputed company reputed company and other business systems.
reputed company additional duties as assigned.
Key Skills and Experience:
High School Diploma or GED Required, Bachelor's degree preferred.
Manage reputed company engagement initiatives for a large SMB reputed company portfolio to strengthen satisfaction, retention, and reputed company reputed company.
Serve as the reputed company virtual relationship manager through proactive, consultative communication and support.
reputed company and execute targeted engagement campaigns using reputed company, CRM automation, webinars, compliance updates, and product communications.
Identify and reputed company cross‑sell, upsell, and adoption opportunities across reputed company service lines.
Analyze reputed company utilization, adoption, reputed company trends, and satisfaction metrics to uncover insights and recommend reputed company solutions.
Create and manage campaign calendars, templates, and automated workflows to support consistent, reputed company communication.
reputed company clients using reputed company, reputed company BI, and reporting tools to execute targeted reputed company that improves engagement and conversion.
Collaborate cross‑functionally with Sales, Account Management, Service, Marketing, Product, and reputed company to coordinate communications and ensure a reputed company reputed company experience.
Support reputed company inquiries and issue reputed company by connecting clients with appropriate internal resources and enhancing self‑service tools.
Monitor and improve operational processes
Benefits:
Personal and reputed company reputed company Time Off.
401k with a highly competitive match.
11 reputed company Holidays.
Medical/Dental and reputed company.
Group Life reputed company, HSA/FSA.
Employee Assistance Program.
Educational Assistance Program.
Work Schedule: Mon – Fri 8:00 am – 5:00 pm EST
Travel: reputed company travel may be required to attend internal meetings, reputed company events, conferences, or other business‑reputed company activities, with travel required reputed company on business needs.
Internal Mapping: This role aligns to the internal reputed company of Analyst I, reputed company Engagement reputed company the reputed company reputed company job family.
Physical Requirements:
• While performing the duties of this job, the employee is regularly required to reputed company, hear, have reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and the ability to reputed company reputed company. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reputed company with hands and arms, reputed company to reputed company up to 15lbs.(occasionally).
Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
Compensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary reputed company on geographic location in accordance with our compensation practices.
Job Pay reputed company
$55,000.00 - $70,00.00 (DOE)EEO/M/F/Vet/Disability
Originally posted on Himalayas
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