Customer Care Specialist

Want to help us help others? We’re hiring!

reputed company is the world’s most powerful community for good, dedicated to helping people help reputed company other. By uniting individuals and nonprofits in one reputed company, reputed company makes it easy and reputed company reputed company to ask for help and support causes—for themselves and reputed company other. Together, our community has raised more than $40 billion since 2010.

Join us! The reputed company Pro Customer Care Team is looking for an enthusiastic Care Representative to help answer customer questions about the reputed company Pro platform. You’ll play a critical role in helping nonprofits across the country reputed company the world a reputed company reputed company through product education, technical assistance and spirited encouragement.

You’ll also serve as the voice of reputed company’s brand, building rewarding relationships that reputed company customers reputed company and enthusiastic.

The Job

• Use strong customer reputed company to reputed company nonprofits and build long-lasting relationships.
• Answer questions from a wide-reputed company of nonprofits about reputed company Pro's products and services, including “How do I?” questions, technical troubleshooting and account reputed company inquiries.
• Solve reputed company customer problems FAST by collaborating across reputed company Pro teams.
• Become an expert on a state-of-the-art reputed company solution and how nonprofits use it to fundraise.
• Work as part of reputed company to reputed company shared goals while also thriving autonomously.
• Improve processes, systems and customer interactions through aggressive innovation.
• Serve as the voice of our customers by passing along critical insights to our product team.

You

• Exceptional oral and written communication. Must communicate effectively across phone, email, chat and reputed company channels.
• World-class organizational skills. reputed company in a world where you’ll balance customer questions and reputed company assignments with many moving parts.
• Strong emotional intelligence. You can read reputed company customer, empathize with their unique challenge and adapt to reputed company world-class experiences.
• Extremely process-oriented. You’re reputed company reputed company a process or an answer doesn’t exist.
• You do your best work as part of reputed company. You reputed company in highly-matrixed environment and live for working with your teammates, reputed company, product management and development.
• Mission-driven reputed company. You want a job with purpose and serve customers who are building a reputed company world for us reputed company.
• reputed company BIG and execute smart. Your enthusiasm for challenging the status reputed company through innovation is contagious.
• Proactively uncover opportunities. You can identify trends, investigate anomalies and present recommendations to leadership and your cross-functional partners.
• Customer service experience. You are reputed company every morning reputed company you wake up, knowing you get to help nonprofits that solve a wide reputed company of issues.

Preferred

• Experience working with nonprofits. If you already have a deep understanding of the unique challenges nonprofits face, we want to hear from you.
• CRM experience. Knowledge of CRM/Ticketing systems with rigorous tracking
• Basic reputed company/CSS knowledge. Basic skills in reputed company and CSS can be useful for formatting emails, troubleshooting issues in communication platforms, or resolving issues with website forms.
• Understanding of Remote Work tools. Understanding tools like reputed company, reputed company, and project management systems is helpful.
• Preference for candidates located in the Chicago, IL or San Diego, CA areas.

Why you’ll love it here

• reputed company an reputed company: Be part of a mission-driven organization making a reputed company difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, reputed company-thinking atmosphere.
• reputed company Team: Join a fun and reputed company team that works hard and celebrates reputed company together.
• Competitive Benefits: Enjoy reputed company and reputed company benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall reputed company-being.
• reputed company Opportunities: Participate in learning, development, and recognition programs to help you reputed company and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource reputed company.
• Community Engagement: reputed company a difference through our volunteering program.

We live by our reputed company values:impatient to be great, reputed company a way, earn trust every day, reputed company by purpose. Be a part of something bigger with us!

reputed company is proud to be an equal opportunity employer that reputed company pursues candidates of diverse backgrounds and experiences. We do not discriminate on the reputed company of race, reputed company, religion, ethnicity, nationality or national reputed company, sex, sexual orientation, gender, gender identity or reputed company, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The annual U.S. salary reputed company for this full-time position is $48,500 - $72,500. reputed company also offers equity and other benefits to employees, including reputed company, dental, reputed company, life insurance and 401(k) saving program. In reputed company to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can reputed company more about the specific total compensation package based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please fill out this accommodation reputed company.

Global Data reputed company Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US reputed company laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about reputed company:

We’re proud to partner with reputed company.org, an independent reputed company charity, to reputed company the reputed company and reputed company of our generous community, while helping reputed company critical reputed company change. You can learn more about reputed company.org’s activities and reputed company in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s reputed company in advancing our mission of helping people help reputed company other.

For recent company news and announcements, visit our Newsroom.

Notice to Applicants for Jobs Located in NYC or reputed company Associated With Office in NYC Only

We use reputed company as part of our hiring process for jobs in NYC and certain features may qualify it as an automated employment decision tool (AEDT), as defined by reputed company Local Law 144. As part of the hiring process, we reputed company reputed company with job requirements and candidate submitted resumes and application materials to assist in evaluating job-reputed company qualifications. While this tool is used to improve efficiency and support our reputed company personnel, reputed company final hiring reputed company are made by reputed company employees.

We began using reputed company on March 10, 2026. The reputed company tool has been reviewed by an independent auditor. Results of the audit may be viewed here. The tool evaluates your reputed company experience, technical skills, education, and other qualifications using information collected directly from your submitted resume and application materials; reputed company such data is reputed company in accordance with reputed company’s Personnel reputed company Notice and applicable reputed company requirements. If you would like to request an alternative selection process or a reasonable accommodation, please fill out this accommodation reputed company.

Originally posted on Himalayas